• Director of CRM Training and Change Management

    The University Of Texas At Dallas (Dallas, TX)


    Posting Number: S06217P

     

    Department: Undergraduate Education

     

    Salary Range: $80,000

     

    Pay Basis: Monthly

     

    Position Status: Regular full-time

    Job Description:

    The Office of Undergraduate Education ( OUE ), in collaboration with the Office of Institutional Success and Decision Support ( OISDS ), seeks a Director of CRM Training and Change Management for Undergraduate Education reporting to the Senior Associate Dean of Undergraduate Education in OUE with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS . This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university’s undergraduate enrollment and retention strategic priorities using UTD’s CRM technology solution. This staff member will lead onboarding new employees who will be responsible for working in Salesforce Education Cloud and Marketing Cloud platforms, guiding the use of Blackthorn Event Management and SMS , identifying innovative ways to transform existing business processes leveraging the CRM technology, and promoting adoption of the platform by campus stakeholders engaged in activities for undergraduate students. This staff member will also work closely with the CRM Technology Team to recommend, design and deploy platform changes and new functionality as identified by campus users.

    Minimum Qualifications:

    Bachelor’s degree and 5 years of related progressive experience.

    Preferred Education and Experience:

    Master’s degree in related area from an accredited university preferred with five to seven years of experience in higher education supporting student-serving units within a college or university environment or an equivalent combination of education and experience.

     

    + Experience working with undergraduate students in an academic advising or student success unit.

    + Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education.

    + Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student retention and graduation including utilizing learning management systems or content creation applications for training.

    + Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.

    Required Skills and Abilities:

    + Ability to develop trainings and programs with well-defined learning outcomes.

    + Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders. Specifically, this position requires high quality communication and customer service skills and a student-centric and empathetic approach to working with staff, faculty, and student leaders to maximize the CRM . A successful candidate will possess excellent interpersonal skills, including the ability to work with people from different cultures and backgrounds.

    + A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success.

    + Ability to work independently and successfully manage multiple projects and initiatives. Extensive experience conducting efficient meetings with individuals and groups, significant experience coordinating multiple projects with high levels of autonomy, addressing multiple issues at one time, and working in a fast-paced environment while providing excellent customer service. Experience working with PeopleSoft, Microsoft Office Suite, including PBI , Qualtrics, and Blackboard software applications preferred.

    Important Message:

    1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

     

    2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator ([email protected]) . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator ([email protected]) .