"Alerted.org

Job Title, Industry, Employer
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Advanced Search

Advanced Search

Cancel
Remove
+ Add search criteria
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Related to

  • Bilingual Spanish Customer Service Associate…

    Wells Fargo (Raleigh, NC)



    Apply Now

    About this role:

    Wells Fargo is seeking a Wells Fargo is seeking a Customer Service Associate Manager as part of Consumer and Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)

    In this role, you will:

    + Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service

    + Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service

    + Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures

    + Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction

    + Interact directly with external customers

    + Manage allocation of people and financial resources for customer service

    + Mentor and guide talent development of direct reports and assist in hiring talent

    Required Qualifications:

    + 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 1+ years of leadership experience

    + Bilingual English and Spanish speaking, reading and writing

    Desired Qualifications:

    + Prior experience with Consumer and Small Business Banking Operations (CSBBO) Customer Service, National Small Business Banking Center (NBBC)

    + Knowledge and understanding of call center operations in the financial services industry

    + Ability to lead during times of ambiguity and change

    + Ability to recruit, retain, and grow high potential talent/teams

    + Adaptable and flexible coaching style which considers the needs of learning styles of a diverse team

    + Ability to inspire and engage the broader team, leading with ethics and integrity in all we do

    + Experience recognizing service opportunities and providing exceptional customer satisfaction

    + Ability to develop partnerships and collaborate with other business and functional areas

    + Ability to leverage diversity and develop next level of team

    + Highly refined and professional verbal and written communications

    Job Expectations:

    + Must be able to work on-site

    + Must be available to work a schedule within the hours of operation of 8am-8pm M- S

    Location:

    + 1100 Corporate Center Dr Lot B RALEIGH, NC 27607

    Posting End Date:

    26 May 2025

     

    _*Job posting may come down early due to volume of applicants._

     

    We Value Equal Opportunity

     

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

     

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

     

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

     

    Applicants with Disabilities

     

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

     

    Drug and Alcohol Policy

     

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    Wells Fargo Recruitment and Hiring Requirements:

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-458822

     


    Apply Now



Recent Searches

[X] Clear History

Recent Jobs

  • Bilingual Spanish Customer Service Associate Manager
    Wells Fargo (Raleigh, NC)
[X] Clear History

Account Login

Cancel
 
Forgot your password?

Not a member? Sign up

Sign Up

Cancel
 

Already have an account? Log in
Forgot your password?

Forgot your password?

Cancel
 
Enter the email associated with your account.

Already have an account? Sign in
Not a member? Sign up

© 2025 Alerted.org