"Alerted.org

Description

We are looking for a dedicated Call Center Specialist to join our team on a contract basis in Denver, Colorado. This role involves handling a high volume of inbound calls and assisting customers with reservations, to-go orders, and other inquiries. If you excel in delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.

MUST BE OKAY WORKING FRIDAY, SATURDAY AND SUNDAY ONLY. MUST HAVE OPEN AVAILABILITY TO WORK BETWEEEN 6AM-1AM. THERE WILL BE NO WEEK DAY SHIFTS

Responsibilities:

• Manage a high volume of inbound calls, ensuring prompt and detail-oriented assistance to customers.

• Handle reservation requests, providing accurate and efficient booking support.

• Assist customers with inquiries related to to-go orders, directions, and lost and found items.

• Collaborate with team members using communication tools to resolve customer issues effectively.

• Maintain detailed and accurate records of customer interactions and transactions.

• Deliver exceptional customer service by addressing customer needs with patience and care.

• Monitor and adapt to call volume fluctuations, especially during peak holiday periods.

• Utilize CRM and customer service software to manage and track customer information.

• Support restaurant staff by facilitating clear communication channels.

• Adhere to company policies and procedures to ensure consistent service quality.

Requirements • Proven experience in a call center or customer service role.

• Familiarity with CRM systems and customer service software.

• Strong multitasking skills and the ability to manage high call volumes.

• Excellent verbal communication skills with a customer-focused approach.

• Proficiency in using computer programs and communication tools.

• Ability to stay organized and maintain accuracy in a fast-paced environment.

• Knowledge of Avaya CMS and ADP Financial Services is a plus.

• A team-oriented mindset with a commitment to delivering outstanding service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .