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Job Summary

The Outpatient Navigator – Medical Weight Loss & Bariatric Liaison plays a dual role in supporting patients on their weight loss journey while serving as the primary connector between the North Carolina Bariatric Institute (NCBI) and affiliated independent bariatric surgeons. This position ensures patients receive seamless, coordinated care from medical weight loss through surgical intervention when appropriate, while strengthening communication and collaboration across care teams.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

Patient Navigation (Medical Weight Loss):Serve as the primary point of contact for patients enrolled in the medical weight loss program.

Guide patients through program phases, from initial consults and diagnostics to ongoing weight loss support.

Coordinate schedules for physician visits, lab work, nutrition consults, and behavioral health appointments.

Conduct regular follow-ups to assess progress, troubleshoot challenges, and keep patients motivated.

Provide education on lifestyle changes, medication options (e.g., GLP-1s), pre-op requirements, and post-op care expectations.

Bariatric Liaison Duties:

Act as the communication bridge between NCBI and independent bariatric surgeons and their practices.

Ensure timely sharing of clinical documentation, surgical referrals, and pre/post-op care plans.

Facilitate collaborative case reviews and multidisciplinary care coordination meetings.

Monitor patient transitions from medical weight loss to surgical evaluation and back to postoperative medical follow-up.

Maintain accurate records of all interactions, hand-offs, and communications in EMR and liaison tracking systems.

Resolve issues related to scheduling, records, or communication gaps between NCBI and surgeon offices.

Coordinate with patients and providers for back-on-track and stay-on-track programs in conjunction with NCBI

Tracking outcomes and managing back-on-track and stay-on-track programs

Administrative & Program Support:

Track patient outcomes, document progress, and ensure compliance with program protocols.

Assist with patient insurance authorizations and ensure required documentation is completed.

Support program marketing, community outreach, and patient education initiatives.

Participate in quality improvement efforts and data collection.

Benefits - Wide range of benefits options!

* Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

* HSA

* 401(K) retirement plan contributions

* Generous Paid Time Off

* Accident & Critical Illness Insurance

* Prescription Assistance with OptumRx

* Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.

* Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.

* Free travel and entertainment discount program to ensure you enjoy your time away from work.

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Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education/Work Experience

Associates degree required.

Bachelor’s degree in Health Administration, Nursing, Nutrition, or a related field preferred.2 years in a healthcare coordination, case management, or bariatric/weight loss program setting.

Experience working with multiple providers or clinics is highly preferred.

Required Skills

Strong communication and relationship-building skills.

Ability to manage complex scheduling and coordination tasks.

High attention to detail with excellent documentation practices.

EMR proficiency (Athena or similar systems) and solid Microsoft Office skills.

Comfortable working independently and within a multidisciplinary team

**Job:** **Please select a valid job field*

**Organization:** **Frye Regional Physicians*

**Title:** *Outpatient Navigator-Medical Weight Loss & Bariatric Liaison*

**Location:** *NC-Hickory*

**Requisition ID:** *7469-10519*