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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Lead Patient Services Representative – Richmond OB/GYN at St. Mary's Hospital - Richmond, VA

Job Summary:

Ensuring efficient operation of the Center while demonstrating its mission through professionalism in the performance of assigned duties and responsibilities. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by team leader. Provides support to the Medical Review Officer for Urine Drug Screenings. Responsible for ordering/ maintaining office supplies, maintaining UDS files, prepping (CPT, Diagnosis code, doctor code, location code, etc.) all OH and WC charge tickets, keying OH and WC charges, and internal transfers. All employees, if applicable, are expected to adhere to the BSHR Automobile Safety Program per policy.

Essential Functions:

+ Ensuring efficient operation of the Center while demonstrating its mission through professionalism in the performance of assigned duties and responsibilities.

+ Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by team leader.

+ Provides support to the Medical Review Officer for Urine Drug Screenings.

+ Responsible for ordering/ maintaining office supplies, maintaining UDS files, prepping (CPT, Diagnosis code, doctor code, location code, etc.) all OH and WC charge tickets, keying OH and WC charges, and internal transfers.

Education:

+ High School Degree or GED

Employment Qualifications

Medical terminology preferred.

Knowledge and ability to use Microsoft Office.

Minimum one-year face-to-face customer service experience OR two years of phone customer service experience.

Experience in healthcare environment preferred.

Basic computer skills.

Experience:

+ Prior experience in the healthcare field or a related area is preferred but not required

+ Knowledge of medical terminology preferred but not required

+ Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

+ Healthcare/Medical Receptionist experience preferred.

Skills & Abilities:

+ Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills

+ Engage with staff and patients in a professional manner

+ Basic math skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]