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Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you'll do

As an operations Supervisor, you will oversee daily operation of the office and lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

Recruiting for this role ends on 10th June 2025

As a supervisor at Deloitte, your responsibilities will include:

+ Effectively managing day-to-day operations for hospitality and facilities services to ensure compliance with established policies, procedures, and service agreements

+ Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism

+ Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems, to increase efficiencies, and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable

+ Overseeing facilities management, services, and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement) etc.

+ Managing and fostering relationships with customers, team, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose to deliver a "best in class" experience

+ Monitoring budgets used by team and ensure proper execution of guidelines, processes and protocols

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

+ Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team

+ High school diploma

+ Strong technical skills, including proficiency in Microsoft Office

+ Able to work in the office, not a remote position

+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

+ Minimum of 3 years of related facilities management experience

+ Bachelor's/Associate's Degree

+ Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills

+ Advanced experience in Microsoft Office applications

+ Hospitality/corporate background with a focus on meetings and events

+ Event management experience

For individuals assigned and/or hired to work in New York state Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,600 to $129,300

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.