"Alerted.org

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

POSITION SUMMARY:

Provides SaaS general level application support in delivery of inventory management, contract management, technology implementations, data analytics and stewardship, application testing as well as other client related services. Works on projects and project-related initiatives as assigned by leadership.

RESPONSIBILITIES:

+ Customer Support for multiple SaaS applications, including QSight, IPM, QBOM, PANDAC, and Surgitrack. Responds to users who reach out to the Customer Support Team through various channels such as application to ticket, email to ticket, and phone calls. Troubleshoots and documents application and interfacing issues. Escalates issues to various IT partners for resolution when necessary. Provides users with timely updates on ticket status from inception to resolution.

+ Analyze and prepare customer data files for upload. Files may pertain to Pre-Implementation and Post-Implementation data. Reviews interface specification documents to help users understand and fix data related issues. Completes projects within specific deadlines.

+ Reviews manufacturer data files, make edits to existing database products when appropriate, and prepares new products for upload to product databases according to design specification. Work with users and third-party vendors to create large product data files.

+ Provide application overviews and training to internal and external customers from time to time.

+ Provide as needed implementation support for new customers.

EDUCATION & EXPERIENCE:

+ Bachelor’s degree or equivalent experience in supply chain management, business information systems, technical application support or related field.

+ Two or more years of experience in systems support and project management.

+ Three or more years of experience in customer support or technology support is required.

+ Or any combination of education and experience to meet the above requirements.

+ Healthcare supply chain management experience preferred.

+ Experience with Zendesk or Salesforce customer relationship management tool preferred.

KNOWLEDGE, SKILLS, & ABILITIES:

+ Demonstrated understanding of supply chain management, consulting principles and practices

+ Demonstrated understanding of Microsoft Operating System and Microsoft Office Suite.

+ Demonstrated understanding of database concepts.

+ Demonstrated data analytics, planning, and organizational skills.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.