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Primary City/State:

Tucson, Arizona

Department Name:

Case Mgmt-Hosp

Work Shift:

Day

Job Category:

Clinical Care

Banner Health was recently recognized on Forbes inaugural list of America’s Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees.

The academic medicine difference. Banner – University Medicine brings together signature clinical programs along with the expertise of multidisciplinary teams of medical professionals. Join our team of executives at the forefront of the health care transformation.

As an Associate Director of Care Coordination, you’ll lead a passionate team of Registered Nurses, Master Social Workers, and Transitional Care Associates in delivering exceptional patient-centered care. In this fast-paced, high-impact role, you’ll drive operational excellence by overseeing daily workflows and ensuring seamless care transitions, coach and mentor a diverse team, fostering growth, collaboration, and clinical excellence. You will also champion innovation through continuous process improvement and change management initiatives. In this role, you will have a chance to shape the future of care coordination and make a real difference in the lives of patients and their families.

Your schedule will be primarily Monday–Friday during business hours, with flexibility to meet departmental needs. You’ll also participate in a rotating on-call schedule with five other leaders within the department.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY

This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost-effective patient care. Demonstrates care coordination expertise and oversees the leadership of clinical, financial, and personnel management of the Care Coordination department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains clinical, leadership and post-acute care services knowledge and competency to evaluate outcomes related to delivery of Care Coordination services.

CORE FUNCTIONS

1. Oversees clinical practice for all Care Coordination nursing personnel and other Care Coordination personnel as assigned. Provides and/or facilitates Care Coordination and/or other related activities and serves as a resource to other staff members. Promotes utilization management through interdisciplinary patient care and activation of the discharge plan per the care delivery model.

2. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Care Coordination goals and objectives in accordance with company standards. Ensures all goals and objectives are met timely and effectively. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of department goals and objectives.

3. Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes. Oversees RN personnel engaged in the triage process including offering knowledge, skillset, auditing, monitoring of the clinical InterQual. Oversees RN personnel engaged in the triage process including offering knowledge, skillset, auditing, monitoring of the clinical InterQual.

4. Supports and facilitates innovation and change management. Participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department and organization. Analyzes data and healthcare trends to gain efficiencies and improve patient outcomes.

5. Participates in the development of the department budget in conjunction with established goals and objectives. This position is accountable for meeting annual budgetary goals.

6. Facilitates communication between members of the healthcare team to promote coordination of care with patients and families. Oversees facility patient satisfaction results specific to care activities and coaches and manages performance improvement activities to maintain positive patient satisfaction results.

7. Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores. Responsible to ensure orientation with the expertise and knowledge base for clinical appropriateness for interventions, e.g. IV medications, wound care, dialysis, ventilator, etc.

8. Teaches and ensures personnel are able to safely and appropriately perform oversight related activities for nursing work including the assessment, care, and treatment of patients, including acting as the Nurse leader-liaison for complex care coordination cases with patients/families.

9. This position is facility/entity based, providing leadership within care coordination to ensure quality outcomes and resource efficiency. Internal customers: All levels of nursing leadership and staff and other members of the integrated health care team, for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice and business-related issues. External customers: Patients and families regarding patient care issues; physicians regarding patient care and program development; agency vendors and contracted services; staff from other health care agencies/providers and community/professional organizations for the purpose of exchanging patient and program information and insurance payers; and the Joint Commission, state, federal and community agencies regarding compliance with laws and regulations.

MINIMUM QUALIFICATIONS

BSN or MSN required for all new hires to the position after October 1, 2016. Incumbents in the position as of October 1, 2016 must possess their by BSN or MSN July 1, 2018. Requires current Registered Nurse (R.N.) license in state worked.

Two years’ experience providing direct, clinical care in a patient setting. Must possess a strong knowledge and understanding of care coordination as normally demonstrated through two years of related acute care patient management experience. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements. BLS required.

PREFERRED QUALIFICATIONS

Master’s degree in nursing or other healthcare field is preferred; Managed care experience is a plus; CCM (Certified Case Mgr) or other advanced case management certification.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

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EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability