"Alerted.org

_At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._** **_We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek._

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates to achieve desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently seek improve the sales process through guiding, coaching, and training staff.

Essential Functions/Responsibilities

Sales and Marketing

+ Warmlygreetprospectiveresidentsandcreateapersonalconnectionwhiledeterminingneedsand preferences

+ Answerallincomingcallsandhandleaccordingly,whetherprospectcall,residentissue,service requestetc.

+ Correctlycompleteallleaseapplications,assistwithapplicationverification,andnotifyprospective resident of results in a timelymanner

+ Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted bycompetitors

+ Enteraccurateandtimelydataintoappropriateinformationsystemsandprepareleasingreportsfor the Manager as requested. Manage Entrata tasks and leadsdaily

+ Ensuretheoffice,clubroom,apartmentmodels,and“marketready”unitsareinimpeccable condition

+ Assist in Social Media advertising as directed by theManager

+ Assistinthepreparationofmove-ins,suchas,walkingapartment,preparingmove-ingift,preparing move-in package (including keys, passes, etc.) as directed by theManager

+ Familiar with the surrounding neighborhood and ready to confidentlyshare information with prospects andresidents

+ Address and complete all other duties asassigned

+ **Operational Standards**

+ Accept rents and makedeposits

+ Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e.late paymentnotices , eviction notices, returned checkmemos)

+ Updatereportsdailyregardingnoticestovacate,vacancyreport,activityreportandprovide pertinent information to CommunityManager

+ Participate in Revenue Management calls whenapplicable

+ OverseenormaldutiesofConciergeandLeasingConsultants(basedonManager’srequestand staffingstructure)

+ Complete all new lease and renewal paperwork, including relatedaddendums

+ Complete resident communications whenapplicable

+ Attend training classes/meetings as required or recommended bymanagement

+ Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leadsdaily

+ KnowandadheretoallpoliciesandprocedurescontainedinthemanualsissuedbyMillCreek Residential or as otherwise communicated (verbally or in writing) toassociates

+ Ensure compliance with all Federal, State and local laws. Consistently abide by FairHousing regulations

+ Address and complete all other duties asassigned **Customer Service**

+ Understand and support the customer experience vision for Mill CreekResidential

+ Communicate service guarantees and customer service standards to prospective andcurrent residents

+ Takeownershiptopersonallyaddressandresolvecustomerconcernsinatimelyprofessional manner

+ Supportnewresidentsduringmove-inprocess.Assistwithleaserenewals,move-outs,andresident transfers

+ Contribute ideas for improving resident satisfaction to the CommunityManager

+ Participateinmonthlypropertyrenewalprogram withinformativeletters,friendlytelephonecalls, and/or other means of encouraging communication as needed to increase residentretention

+ Acceptservicerequestsfromresidentsandroutetoservicedepartmentforpromptprocessing Follow up to ensure the request has been completed and resident issatisfied

+ Physicallyinspectpropertywhenonthegrounds,pickuplitter,andreportanyserviceneedstothe maintenance staff andManager

+ Embody the Mill Creek mission, values and brand promise in all that he or shedoes

+ Champion and enforce the Mill Creek Brand Promise, Service Standards, andManifesto

+ Address and complete all other duties asassignedPOSITION REQUIREMENTS:

+ Requires 2 years of progressive responsibility in on-site property management role, or related central office property management experience.

+ Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.

+ High School Diploma or equivalent required; college degree preferred.

+ Previous leasing experience preferred.

+ Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata.

+ Must have basic knowledge of Fair Housing laws and OSHA requirements.

+ Commitment to, and passion for, providing outstanding customer service.

+ Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.

+ Strong communication skills (written and verbal).

About Modera Hollywood

Modera Hollywood consists of 248 homes with an average square footage of 861. The property, comprised of two lots along 1600 Highland Avenue and 1600 McCadden Place, is a pair of six-story buildings above 12,785 square feet of ground-floor retail space. First move-ins are anticipated for Winter 2020.

_Mill Creek is an Equal Opportunity Employer_

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the** **most important part** **of Mill Creek, our people. As a multifamily company focused on** **construction,** **development, acquisition, and operations** **of** **rental** **communities in** **the most desirable** **markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please** **click here (https://millcreekplaces.com/2020-esg-report/)** **to review our inaugural Environmental, Social, Governance (ESG) Report.