• Customer Account Specialist

    TAD PGS, Inc. (Miami, FL)


    We have an outstanding career opportunity for aCustomer Account Specialist to join a leading Company located in theMiami, FLsurrounding area.

    Job Responsibilities:

    + Provides customer service, support and prioritization for team through best practices.

    + Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review , bookings, RMA's , credits, reports, follow-up/status, and resolution/relationship management.

    + As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

    + Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship management. Collaborate with all teams to hit goals and deliverables.

    + Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.

    + Participate in process improvement initiatives as required with their respective customer base.

    + Maintain, execute and train on/to documented Standard Work.

    Basic Hiring Criteria:

    + Bachelor's Degree or equivalent experience.

    + 2+ years of experience in MRO, customer-Service /Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.

    + SAP and Salesforce a PLUS.

    + Must be computer proficient especially in Excel.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance