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About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: Central City Access Point enables families to access San Francisco's Homelessness Response System. The Access Point team provides families with housing problem solving support and connection to available homelessness prevention, shelter and housing programs.

Salary range: $72,000- $78,000 depending on experience

Schedule: Full time, Monday - Friday, primarily during standard business hours

Organizational Core Competencies: Accountable / Adaptable / Client-centered / Collaborative / Committed to diversity, equity, inclusion and belonging / Resourceful

Position Description:

The Assistant Program Director works closely with the Program Director to manage the Central City Access Point, including supervising staff, administrative oversight, operations, program design and implementation, and providing direct support to clients.

Specific responsibilities include:

+ Provide direct training and support to direct service staff on the team, including hiring, training, scheduling, weekly one-on-one supervision meetings, and professional development.

+ Oversee successful referral/placement of families into shelter and housing programs.

+ Oversee day-to-day operations of Central City Access Point, ensuring smooth workflow, adequate coverage, and adherence to agency policies.

+ Ensure families receive strong problem solving support.

+ Conduct and lead mobile outreach programming to unsheltered families in the community.

+ Represent the agency to the community, outside agencies, service provider groups, committees and funders.

+ Be available for crisis intervention, case consultation and intervention with difficult client situations.

+ Perform administrative functions essential to keeping the team running smoothly, like credit card reports and data quality reports.

+ Function as acting director during Program Director's leave.

Qualifications:

+ At least 2 years of supervisory or leadership experience

+ At least 2 years of experience working as case manager or counselor with families experiencing homelessness, or at risk populations

+ Experience with successful program implementation and design

+ Ability to assess and de-escalate potentially volatile situations

+ Strong interpersonal and relationship building skills

+ Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.

+ Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.)

+ Bilingual in English and Spanish encouraged but not required

Compensation and Benefits:

+ Salary range: $72,000 - $78,000 per year.

+ Paid time off: 4 weeks of vacation in your first year, 5 in your second. Also paid holidays, sick time, family leave, and time off for education.

+ Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

+ Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

+ Exempt (salaried) position

To Apply: Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.