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Description

SAIC is seeking a **Senior** **Program Manager** to lead/oversee our IT operations and ensure the infrastructure is reliable, secure, efficient, and aligned with program requirements.

Key Responsibilities

+ ·Provide leadership and direction to the IT operations team, ensuring high-quality service delivery and support for internal and external stakeholders

+ Ensure the continuous operation of critical systems, collaborating with various DevOps Teams to support and implement technology solutions that drive organizational success

+ Develop and implement IT policies and best practice guides for the organization

+ Oversee the management of IT service support (including helpdesk) and infrastructure (networks, servers, databases, and cloud systems)

+ Ensure continuous delivery and operation of IT services through oversight of service level agreements (SLAs) and use of IT service management (ITSM) methodologies

+ Lead IT infrastructure planning, development, and operations, including capacity planning and IT business continuity planning

+ Manage IT assets, including the procurement, deployment, monitoring, maintenance, upgrading, and disposal of IT infrastructure across the organization

+ Foster a culture of continuous improvement and innovation within the team

+ Establish and maintain robust cybersecurity measures in collaboration with information security team to safeguard information against unauthorized access and cyber threats

+ Provide direction and support for IT solutions that enhance mission-critical business operations

+ Prepare and maintain documentation of IT systems operations processes, procedures, and configuration

+ Ensure the creation and implementation of a disaster recovery and business continuity plan

+ · Manage IT staff by recruiting, training and coaching employees, communicating job expectations, and appraising their performance

Qualifications

Required Education:

+ BS degree and eighteen (18) years of experience: four (4) years of experience accepted in lieu of degree

Required Skills:

+ Experience in a leadership role overseeing IT infrastructure and support services

+ Proven experience in IT infrastructure strategic planning and development, project management, and policy development

+ Expertise in IT systems, networking, hardware, and software, including administration and management

+ · Strong understanding of ITIL practices, ITSM, and service delivery

Required Clearance:

+ Must currently hold a SECRET clearance (U.S Citizenship)

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

REQNUMBER: 2505848

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability