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Position Summary...

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam’s Club is obsessed with our Member experience and growing fast. Increasing our Membership base sits at the core of the company’s growth. As Senior Manager of Contact Center at Sam’s Club, you will play an important part in making the difference in experience for our advocates, associates and members. If you are an effective collaborator who is adaptable, strategic, agile, and combines a member-first mindset with a bias for action to quickly drive results for our members and for the business, this role is for you. This position is based in Bentonville, Arkansas, reporting to a Director, Contact Center.

What you'll do...

What You Bring:

+ You love digging into data and Member insights and turning them into actionable results, along with a mindset for continuous learning and improvement.

+ You have a passion and tenacity for growing the business. You enjoy creating new innovative ideas and bringing them to life.

+ You are a good communicator with the ability to convey complex concepts and strategic insights effectively to diverse audiences, including senior leaders.

+ You act with speed, agility, and are able to multi-task efficiently amidst competing demands.

+ You are comfortable with ambiguity, exhibiting comfort and enjoyment in navigating uncertainty and adapting to rapidly changing environments.

+ You effectively engage all stakeholders in different project phases and conquer diverse challenges every day by building strong working relationships across teams.

+ You are aligned to Walmart values: service to customer (member); respect for individual; strive for excellence; act with integrity.

+ You work well as a team member and are engaged in team activities.

+ You are excited to travel both domestically and internationally to and from multiple facilities or worksites

Minimum Qualifications

+ Bachelor’s degree in business administration, project management, engineering, or related field.

+ 3+ years of experience in retail, retail merchandising, membership/subscription, or related field.

+ 3+ years of experience in leading and completing cross-functional projects and experience working with project management, technology, data science, product, operations, etc.

Preferred Qualifications

+ Master’s degree in business administration or related field.

+ Experience in people management and in project management.

+ Background in business strategic planning; leveraging data-driven, data interpretation of results, analytical approach to problem solving and decision making.

+ Proficiency in developing dashboards and executive-level presentations.

+ Demonstrated record of delivering results in large, complex, matrixed organizations.

+ Strong attention to details and ability to work in a fast-paced environment.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related

field and 4 years’ experience in retail management, business, technology, communications, or related area. Option 2: 6 years’ experience in

business, technology, communications, or related area.

2 years’ supervisory experience.

5 years’ experience in customer service, contact center, service desk, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leading a cross-functional team, Project Management, Supervisory experience

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.