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Job Description:

The Client Field Systems Support Supervisor is a working leadership role reporting to the Client Field Systems Support Manager and is responsible for leading and managing the Client Field Services team in one or more facilities and serves as a subject matter expert and Consultant level technician, contributing at a hands-on capacity to deliver support to the customers we serve. This position is responsible to lead a facility-based team of technicians that coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. The position also requires Consultant-level professional experience in all aspects of system support and technology. Encompasses full knowledge required within the support specialty area.

Job Essentials

Provides leadership for a localized client field services team and is responsible for the development, implementation, execution, and evaluation of a wide variety of small and large-scale projects that support the needs of the facility and the organization as a whole. Oversees caregivers who install, configure, test, maintain, monitor, troubleshoot, and properly dispose end-user workstations and related hardware and software in order to deliver required desktop service levels. Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.

Responsible for directing the work of employees for area of accountability, including staffing, goal setting, coaching and mentoring, employee recognition and training, and performance management, which includes addressing performance concerns through corrective action.

Manages customer, stakeholder, and vendor relationships and expectations. Focuses on solutions and strategies that create win / win situations both inside and outside of the organization.

Regularly communicates with staff through huddles, team meetings, individual one on one meetings, rounding and skip level interviews as appropriate, and manages resource allocation to projects to ensure timely delivery within budget and according to requirements. Performs onsite analysis, diagnosis, and resolution of complex information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. Assists other teams to resolve issues. Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.

Implements and supports network devices and systems. Leads and/or participates in completing complex projects following enterprise standards. Ensures that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc. Creates and maintains critical support documentation in the enterprise defined knowledge repository. Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices. Leads/participates in the development of annual operational and capital budgets with a primary focus on equipment refresh and anticipated growth needed to support the business needs.

Minimum Qualifications

Must meet one of the following:

Bachelor's degree in computer science or management of information systems and five years of experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified.

Or

Eight years of system support experience, or any combination of computer related technical education (computer science / management of information systems or other similar technology-based degree) and other computer science / management of information or systems related technical field experience.

Plus:

Valid driver's license. (Position may often require individual to travel between facilities to provide support)

Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support)

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques while working in a team-oriented, collaborative environment.

Demonstrated knowledge of applicable data privacy practices and laws and an in depth understanding of networking fundamentals and active directory.

Experience in a role requiring the demonstration of strong customer service skills and a service mindset.

Demonstrated expert knowledge of industry standard word processing and spreadsheet software and industry standard email systems.

Previous experience successfully supervising others or leading teams or projects, holding others accountable for results. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Preferred Qualifications

Certifications: CompTIA A Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Master, Microsoft Certified Architect

Strong written and oral communication skills and the ability to present ideas in user-friendly language.

Physical Requirements:

Physical requirements

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of sound systems and telecom signals.

Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.

Ascend and descend stairs or ladders to service IT equipment needs.

Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.

Raise or lower an object from one level to another.

Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Transport oneself from place to place.

Location:

Intermountain Health LDS Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$37.98 - $58.61

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.