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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy, Operations, & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The GMNS Intelligent Automation & Gen AI Incubator team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.

The **Analyst, Portfolio & Intake – GMNS Intelligent Automation & Gen AI** will play an essential role in supporting the intake and discovery processes of the GMNS Automation.AI team including enabling key operational processes and strategic projects. This is an exciting opportunity to enable new and emerging technologies!

Key Responsibilities

+ Support the refinement and development of business use cases through collaboration with technical and business stakeholders to allow for consistent comparisons and prioritizations during the intake process

+ Drive accountability for tight timelines and consistently follow-up on action items to ensure milestones are met

+ Draft engaging communications and presentation materials for stakeholder and leadership forums

+ Collaborate with the program management team to ensure timely updates are made to roadmaps and project status documents

+ Support product discovery by partnering with the program team to ensure business requirements and associated value are documented

+ Undertake planning activities to support the annual technology planning process for the automation and AI initiatives including ensuring that the team information is reflected accurately throughout both the annual planning process and quarterly roadmap updates

+ Assist the team in developing strategic plans and sequencing of initiatives

+ Contribute to the management and completeness of team documentation and artifacts by ensuring content is added and maintained across the teams' repositories

+ Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI

+ Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic environment

+ Assist in documenting team processes and product development lifecycle

+ Candidates should be comfortable working on a smaller team and flexible/adaptable to take on new challenges in support of evolving priorities.

Minimum Qualifications

+ 2 years of experience in Business Analytics and Project Management

+ Outstanding written and oral communication skills

+ Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems

+ Strong stakeholder management skills with the ability to influence without authority and communicate effectively across all levels of the organization

+ Experience in project management and process transformation

+ Strong analytical and problem-solving skills

+ Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements

+ Experience with document repositories such as Confluence, SharePoint

Preferred Qualifications

+ 5 years of experience in Business Analytics and Project Management

+ Understanding of Intelligent Automation and Generative AI to solve business pain points

+ Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes

+ Experience with Agile methodologies and tools, working directly with scrum teams to launch products and features

+ Experience working across time zones and managing variations in conflicting schedules

+ Experience using Airtable and Mural

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

**Job:** Product

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25009059