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Job Description

-Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

-System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical

-Troubleshooting application functionality, crash and performance

-Investigate user performance and work with external teams to improve user experience

-Assist customers with Tier 2 incident resolution for Linux and windows applications.

-Provide remote end user desktop support

-Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.

-Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.

-Willingness to provide initial triage, response, and notifications for incidents

-Participates in special projects as required

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

-TS/SCI with CI Poly Clearance

-Bachelors Degree and 6+ years of related experience

-IAT Level II Certification (Security+CE)

-Successful candidates are expected to have related experience and knowledge/understanding of:

-Linux Tier 2 Desktop Troubleshooting

-Active Directory Administration

-DNS, DHCP, DFS, LDAP

-Windows 10, Server 2012, or Server 2016

-Application Troubleshooting such as Outlook/Exchange, Excel, Word, JAVA, Internet Explorer

-Understanding of ServiceNow, NETS or other ticketing process

-Virtualization Environments (VMware, Citrix)

-Profile management utilizing the VMware User Experience Management (UEM) toolset

-Microsoft System Center Configuration Manager (SCCM) -PowerShell Scripting Experience

-Telephone/Video support

-Networking null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].