"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this position, you will play a pivotal role in managing customer inquiries, processing orders, and ensuring seamless communication across departments. The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional service.

Responsibilities:

• Manage and maintain the department's database system to process customer orders and inquiries efficiently.

• Utilize specialized system portals to research and manage customer requests, ensuring accurate order fulfillment.

• Handle order processing tasks, including sending quotes, confirming orders, and tracking delivery progress.

• Build strong relationships with internal teams and factories to facilitate smooth handling of customer orders.

• Investigate and resolve complex customer issues using critical thinking and problem-solving skills.

• Partner with team members to enhance workflows, resolve customer concerns, and improve overall processes.

• Provide timely follow-ups to customers with outstanding requests, sharing updates and developments.

• Address logistical challenges such as quality claims or missing shipments by collaborating with the Warehouse Manager.

• Escalate unresolved issues to supervisors when necessary.

• Prepare and utilize Excel reports to support operational needs. Requirements • Previous experience in customer service, including call center or inbound/outbound call handling.

• Proficiency in data entry and email correspondence.

• Strong skills in Microsoft Excel and Microsoft Word.

• Demonstrated ability to schedule appointments and manage order entry processes.

• Excellent communication skills for handling customer inquiries and providing updates.

• Ability to prioritize tasks and manage multiple responsibilities effectively.

• Problem-solving skills to address and resolve customer issues.

• Familiarity with navigating and utilizing database systems or portals. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .