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Customer Service Representative 2 or 3 - Aftermarket Repairs

Company : Safran Cabin

Job field : Customer services and support

Location : Carson , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Employees / Staff

Salary range : $18/hr - $28/hr USD

\# 2025-157780

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Job Description

Open to level 2 or 3

Must be onsite at our Carson, CA location. No relocation benefits.

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

In the role of Customer Service Representative (CSR) you'll play a pivotal part on our Customer Relations team.

SUMMARY: CSR acts as the direct liaison between Customers and Water and Waste Systems to complete repair requirements and notifications. The CSR will be responsible for supporting customer's repair orders (ROs) and other related activities involving order management, supporting the customer's needs related to repairs along with customer follow up.

Other essential duties and responsibilities include but are not limited to

• Processes customer quotations, including quotations using proper methods and practices.

• Updates the customer of the status of their quotation, requests/process approvals and follow up repair order Operational Status.

• Escalates the prioritization of the quotation as necessary.

• Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.

• Create customer reports and make sure customer repairs are on time.

• Review customer paperwork, price lists and quality paperwork to assure accuracy.

• Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.

• Processes requests to meet quality scorecard goals and KPIs.

• Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.

• Leading customer orders reviews weekly (or as needed) with assigned accounts.

Job Requirements

• 2+ years related work experience managing and resolving customer accounts. Level 2 or 3 opportunity, not looking for early career.

• Must demonstrate adaptability and flexibility to engage with various personalities and all levels in the business.

• Demonstrated troubleshooting experience by solving problems and finding root cause to a solution.

• Prefer administrative experience who can multi-task with intermediate computer skills (MS Office, M3 (ERP)) and clear communication skills over the phone.

• Industry background in supply chain, manufacturing, and aerospace is preferred.

• Must be on site at our Carson, CA location Monday through Friday.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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+ © Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.