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Sr. Director, Business Management - Payments, Boston, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**

The Difference You Make:

The Senior Director of Payments (RTP/ Cross‑Border Payments) is the right hand to our Head of Payments. You will own the go‑to‑market strategy and execution for a real‑time U.S. → Mexico remittance product. You will partner with product, technology, UX/UI, and consulting teams—aligning stakeholders across multiple internal groups—to deliver a seamless, fast, and highly differentiated remittance experience that can compete with industry incumbents and drive sustainable and profitable growth. You will act in a leadership capacity overseeing several business activities and initiatives including, Business Planning and Management (Prioritization, and Operating Plans), Business Governance & Communications (Weekly, Monthly, Quarterly Forums), and support of Business Measurement & Reporting based on the needs of the business. This is a high-visibility role where the incumbent regularly collaborates with business leaders across all Santander business units to develop and drive strategies that will move the business forward. In addition, you will partner with a variety of enterprise functions across Finance, Reporting, Capacity & Deployment, and Legal, Risk & Compliance to name a few.

+ Go‑to‑Market Leadership: Define and execute the market launch plan for real‑time U.S.→Mexico transfers, including pricing, marketing, and user acquisition strategies.

+ Cross‑Functional Coordination: Serve as the primary liaison among product owners, engineering, UX/UI designers, consultants, payments hub stakeholders, and external partners.

+ Internal presentations to executive committees, Risk, and regulators on project status

+ Value Proposition & Positioning: Craft compelling messaging that highlights our unique offering—speed, simplicity, low cost—and differentiates us from Western Union, MoneyGram, Remitly, etc.

+ Technical & Forex Oversight: Ensure the payment rails, FX integration, and compliance controls are robust and scalable.

+ User Experience Advocacy: Champion end‑user needs at every stage, working with UX/UI to optimize flows for clarity, speed, and trust.

+ Market Intelligence & Growth: Analyze demographic trends in key states (e.g. Texas, California), monitor competitive moves, and iterate on the product and strategy to sustain growth.

+ Partners with Executive Director to establish a scalable operating model to drive process efficiencies and simplification, to multiply existing best practices, and to foster a culture of trust and transparency.

+ Builds a governance and operational process for recurring management forums that includes Steering Committee, Leadership Forums, Executive Business Reviews, leadership summits, off site meetings, and all-hands.

+ Leads the planning & governance for executive communication venues.

+ Organizes, manages, and facilitates operating plans and processes including initial creation, coordination, ongoing management, tracking, and communications.

+ Establishes and manages global marketing planning process, budgeting, reporting and communications cadence. Including aligning planning with parent company.

+ Supports the monthly executive reports on results to goal.

+ Coordinates with finance and reporting on business measurement & analytics and tracks and measures against goals.

+ Structures and executes operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, and developing recommendations.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Finance, Accounting, Business Administration or equivalent field. - **Required.**

Master's Degree Finance, Accounting, Business Administration or equivalent field. - Preferred.

12+** Years Relevant business planning, project and financial experience. - **Required.

Experience in payments, with a strong track record in cross-border payments and remittances – **Required.**

+ Strong overall business acumen; industry knowledge, and knowledge of broader Santander Organization.

+ Critical thinker with ability to apply business expertise and logic to multiple situations.

+ Excellent problem solver and decision maker, with ability to provide creative solutions to solve complex problems. Applies independent judgment to resolve difficult issues.

+ Excellent problem solver and decision maker. Able to provide creative solutions to solve complex problems. Applies independent judgment to resolve difficult issues.

+ Demonstrated success supporting and facilitating senior leadership decision making and governance processes.

+ Ability to navigate through a complex, multi-level business environment to deliver results.

+ Ability to manage multiple priorities.

+ Strong interpersonal skills and team player.

+ Excellent communication skills; strong consultative, listening and analytical skills.

+ Demonstrated ability to take a collaborative approach, practicing inquiry vs. advocacy.

+ Advanced PowerPoint and Excel skills; Strong Presentation Skills at multiple levels.

+ Proven track record of building and maintaining strong relationships.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

**Working Conditions** :

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What** **To Do Next** **:

Review the internal eligibility guidelines here (https://tbcdn.talentbrew.com/company/1771/internal\_v2\_0/InternalEligibilityWalkthroughModal\_1.pdf) . If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) (https://businessolver.foleon.com/santander/2025-santander-eguide/)

**Primary Location:** Boston, MA, Boston

**Other Locations:** Massachusetts-Boston

**Organization:** Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $150,000 - $270,000/year

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO