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Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Performs successful specimen collection while exhibiting competence, professionalism, excellent communication and public relations skills. Will demonstrate a thorough knowledge of the healthcare delivery system and familiarity with clinical laboratory services. The Lab Assistant performs equipment validations, calibrations, quality control of observed data, and recordings of normal operations.

Job Description

Key Outcomes:

+ Collects adequate and correct blood specimens by venipuncture or micro collection techniques on adults, children and infants. Is prepared to function in this area to meet all patient needs, exhibiting professional and pleasant behavior.

+ Facilitates collection, processing and transportation of these and other clinical laboratory specimens

+ Accurately and efficiently processes laboratory orders using athena and LabDAQ, the laboratory information system. Monitors pending lists to ensure timely reporting.

+ Performs, and documents results for waived laboratory tests according to procedure and authorized by the Laboratory Director.

+ Provides technical and clerical support while ensuring efficient operations and promoting positive staff and patient relations.

+ Follows departmental policies to correctly identify the patient with two unique identifiers before any specimen is obtained.

+ Correctly labels all specimens.

+ Maintains accurate and orderly log records and worksheets where required according to established departmental protocol.

+ Follows Universal Precautions and all OSHA Bloodborne Pathogen Standards and CLIA regulations when performing phlebotomy and handling specimens. Respects HIPAA guidelines.

+ Provides collection instructions and processes specimens for urinalysis, 24 hr urine samples, stool samples and cultures.

+ Understands LIS and EMR systems to accession and process all lab samples, including outside orders. Transfers orders from EMR to LIS and enters appropriate and accurate information.

+ Performs proficiency testing ensuring that PT samples are tested in the same manner as patient samples.

+ Adheres to the laboratory’s quality control policies, documenting Q.C. results.

+ Follows laboratory procedures for instrument operation, calibration and maintenance, including documentation of calibration and maintenance.

+ Maintains the integrity of the laboratory process by recognizing factors that could introduce error and rejects contaminated or sub-standard specimens.

+ Follows the laboratory’s Corrective Action policies and procedures and documents corrective action whenever test systems are not within the laboratory’s established acceptable levels of performance.

+ Must be able to identify problems that adversely affect test performance or reporting of test results. The problem must be reported to the Laboratory Assistant/Phlebotomy Supervisor, Laboratory Technical Supervisor or Laboratory Manager for correction.

+ Registration/chart creation for new patients to include entering of all demographic information, insurance verification and obtaining all required registration forms.

+ Must demonstrate an appreciation of various health insurance plans, including Medicare.

+ Performs other duties as requested and adheres to site-specific workflows.

+ Participates in continuing education programs.

+ Monitors laboratory supply inventory.

+ Working knowledge of reagent stability and storage.

+ Attends mandatory quarterly lab staff meeting and participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient experience.

+ Manage laboratory documents in athena.

+ Flexibility to cover at other sites if needed.

Education/Experience:

+ HS Diploma or equivalent

+ 1+ year Phlebotomy experience preferred

Required License(s) and/or Certification(s):

+ BLS required

Skills/Knowledge/Competencies (Behaviors):

+ Uses discretion and tact in all interactions with patients.

+ At all times shows concern for and understanding of the patient and promotes the comfort and well-being of the patient while performing collection duties.

+ Projects an image of professionalism in appearance and conduct at all times

+ Ability to resolve a variety of problems related to patient samples and miscellaneous computer issues.

+ Effectively distinguishes between low and high priority activities.

+ Communicates clearly and concisely with accuracy, credibility and confidence.

+ Basic keyboarding and computer literacy is required.

+ Ability to work as a team player in a busy setting with many interruptions.

+ Ability to implement quality control policies and procedures.

+ Awareness of the factors that influence test results and the skills required to assess and determination of the validity of patient test results through the evaluation of quality control values prior to reporting patient test results.

+ Is patient centered, open minded, forward thinking and change agile. Promotes continuous process improvement.

+ Able to flex hours to meet staffing demands

+ Able to travel to alternative work sites

+ Maintains patient confidentiality

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: [email protected]