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Now Hiring: Customer Support Specialist

Connect, Communicate, Excel – Shape the Customer Experience in Advanced Manufacturing

_Location: Maple Grove, MN | Pay: $26–$28/hr (commensurate with experience and skills)_

_Monday - Friday, 1st shift schedule_

Shape the Customer Experience at the Heart of Innovation

Are you a customer-focused professional with a passion for precision, communication, and collaboration? Join a leading-edge manufacturing facility in Maple Grove, MN—recognized as a Center of Excellence—where your contributions will support mission-critical solutions for the Aerospace, Defense, HealthTech, and Technology sectors.

PDS Tech Commercial is seeking a **Customer Support Specialist** to serve as the key link between our customers and cross-functional teams. In this role, you’ll support the Program Management team to deliver exceptional service, ensure operational efficiency, and help drive success across complex, high-impact projects.

What You’ll Do

As a Customer Support Specialist, you’ll play a central role in delivering a world-class customer experience. Responsibilities include:

+ Acting as the primary point of contact for assigned customers—handling inquiries, issues, updates, and project communications

+ Supporting Program Managers in coordinating project timelines, documentation, and customer deliverables

+ Utilizing ERP systems and customer portals to manage order entry, data accuracy, and project tracking

+ Organizing and participating in customer meetings, visits, and conference calls

+ Preparing and managing RFQs, quotations, correspondence, and documentation trails

+ Maintaining compliance with all contractual, export (EAR & ITAR), and quality requirements

+ Collaborating with internal departments (Engineering, Planning, Quality, Materials, and more) to meet customer specifications and schedules

+ Processing returns, managing credit issues, and resolving discrepancies

+ Contributing to process improvements and supporting a culture of continuous excellence

What You Bring

Required Qualifications:

+ Associate’s degree in Business, Communications, or a related field (or equivalent experience)

+ Minimum 3 years of customer service experience in a manufacturing or technical environment

+ Exceptional communication skills—both verbal and written

+ Strong organizational abilities and the capability to manage multiple priorities with attention to detail

+ Proficiency with Microsoft Office (Word, Excel, Access)

+ Proven ability to work both independently and collaboratively

Preferred Qualifications:

+ Experience with ERP systems (Infor preferred) and customer portals

+ Familiarity with Aerospace, Defense, or Electronic Manufacturing industries

+ Knowledge of AS9100, ISO9001, or ISO13485 quality standards

+ Understanding of export compliance regulations (EAR & ITAR)

+ Ability to read and interpret customer specifications and technical documentation

Why Join Us

Our Maple Grove facility is more than just a workplace—it’s a hub of innovation and excellence. Here, you’ll find:

+ **A Mission That Matters** – Support the production of solutions that power industries such as Aerospace, Defense, and HealthTech

+ **Cross-Functional Collaboration** – Work closely with engineering, quality, and production teams to deliver results that exceed expectations

+ **Growth & Development** – Expand your skills and advance your career in a company committed to continuous improvement and employee success

+ **A Culture of Excellence** – Be part of a team that values accountability, integrity, and high performance

+ **Competitive Compensation** – Base pay of $26–$28/hr, with potential for higher rates based on qualifications and demonstrated impact

Take the Next Step in Your Career

If you're a driven, detail-oriented professional ready to play a key role in a high-tech, high-stakes environment, we invite you to apply.

Bring your passion for service, precision, and teamwork—apply today and help shape the future of advanced manufacturing.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

**Pay Details:** $26.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance