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Schedule

Full-Time: 40 hours/weekly

M-F: 8am-6pm

sat & Sun: 9am-5pm

General Summary

Processes all information and referral calls for intake. Provides support to multiple referral sources. Ensures all the information for onboarding the patient is complete prior to beginning services. Assists with coordination of care and/or transfers to nursing agencies and other outside services. Performs a variety of functions including, but not limited to, account follow up, answering inquiries, resolving problems and interacting with home health agencies, and case management.

Essential Functions:

+ Provides guidance and support as appropriate at the time of initial referral contact, and assesses for appropriateness for home infusion.

+ Elicits accurate and pertinent information regarding the patient's referral (demographics, start of care, initial order and past medical history).

+ Identifies and evaluates patient and family needs.

+ Secures information relative to patient's financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed.

+ Functions as a liaison between referral source and WellSpan Infusion Service.

+ Receives information on patients to be discharged from facilities and schedules start of care (i.e. nursing and delivery).

+ Inputs initial information into computer to begin the intake process and create initial patient packet.

+ Forwards insurance information to the Authorization/Insurance Specialist to determine eligibility and benefits. Monitors Insurance verification process to ensure timely hand off for referral to pharmacy teams.

+ Responds to requests for information regarding services from patients, families, agencies, hospitals, physicians, etc.

+ Directs caller to another source of care if WellSpan Infusion Services is unable to supply the service requested.

+ Interprets services to callers.

+ Develops relationships with Case Management and referral sources.

Common Expectations:

+ Maintains established policies and procedures, objectives, quality assessment and safety standards.

+ Participates in educational programs and in-service meetings.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ 1 year Relevant experience Required

+ Home Infusion Intake; Insurance Billing Experience Preferred

Knowledge, Skills, and Abilities:

+ Excellent interpersonal/communications skills

+ ICD10

+ Insurance knowledge

+ Computer skills

+ Customer service skills preferred

+ Able to work independently

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan York Hospital

Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan's eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions.

WellSpan York Hospital's Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital's medical and dental staff.

WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital's intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds.

Quality of Life. Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.