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Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

The World-Wide Technology Deployment (WWTD) Strategy and Operations (S&O) team is seeking an enthusiastic, talented, and motivated Product Manager to lead our Products, Analytics and Customer Experience (PACE) team. This individual will be a pragmatic leader that can see across teams and business and work with their team to translate business needs into technology solutions, reporting mechanisms, and provide business analytics that scale both technically and operationally. This individual will lead a team that is handling evolving / complex demands with dependencies on other internal and external organizations, and will draw on stakeholder feedback, operational data, and past experience leading technology initiatives to set and deliver on goals for adoption, performance, and value creation. We are looking for collaborative individuals who embrace ambiguity, and are excited about solving hard, large-scale problems in a dynamic, team environment.

Key job responsibilities

• You work with your team and across World Wide Tech Deploy to understand the various processes, mechanisms, and tools used to execute the business. You ensure they are properly sized and positioned to support evolving business needs.

• You understand the data and metrics necessary to track and report performance across World Wide Tech Deploy Leadership and the organizations we support. You and your team enable processes and mechanisms to ensure our leaders and teams have access to these KPI’s as well as providing value-added analytics.

• You are able to assess business needs with respect to analytics, business intelligence, and tooling and effectively prioritize those across the business as we establish our workloads and the priorities of the external development teams that support us.

• You are able to establish and maintain a mechanism for understanding and tracking the readiness of our teams and our partners with respect to training requirements.

• You work with external teams to help ensue our data and metrics are properly positioned and available as we report up and across to other organizations.

A day in the life

As a Product Manager–Technical leading the Products and Analytics Team you will manage a dynamic and fast paced team of product managers, program managers, business intelligence engineers and analysts. You will take a lead role looking across WWTD and understanding the needs of the business when it comes to how we execute, communicate, improve and report. Working across your team you will help to ensure we establish globally consistent practices and processes that still enable the business to flex and adapt regionally when it makes sense. You maintain close alignment with other S&O teams such as the Project Management Office (PMO), Strategy, Partners, Quality, and Safety to ensure information sharing and integration is at the forefront of our approach.

About the team

World Wide Technology Deployment (WWTD) offers services to our global customers to realize the full value of automation solutions. We deliver safe, efficient, and high-quality integrations at scale to meet emerging network and business needs. We do this by partnering with upstream and downstream customers to innovate and perform rapid experimentation. This accelerates the maturity of complex solutions throughout the product lifecycle to enable simplified execution. Within WWTD the Strategy and Operations (S&O) team manages all of the operational and strategic functions to support WWTD. This includes all of the systems, tools, analytics, KPIs, goals, continuous improvement, and training requirements for WWTD.

Basic Qualifications

- 5+ years of team management experience

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience owning feature delivery and tradeoffs of a product

- Experience with end-to-end product delivery

- Experience as a product manager or owner

- Experience influencing and collaborating with others across technical and non-technical work scopes and environments Experience managing teams of product/program managers, analysts, and intelligence engineers

Preferred Qualifications

- Experience in software development

- Master’s degree

- Experience leading internal and external tooling and development teams

- Experience with organizational training, tracking of training requirements, and mechanisms/tooling to monitor and support.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.