• Customer Support Representative

    Robert Half Office Team (Johnston, IA)


    Description

    Your Opportunity to Shine with John Deere and Robert Half ---- John Deere Financial is seeking enthusiastic and proactive individuals to join its Social Media Care team as a Customer Support Representative in Johnston, Iowa. In this contingent role, you’ll have the chance to collaborate with a world-class organization, providing technical assistance and solutions to customers through cutting-edge social media channels — all while enjoying the benefits and support of working through Robert Half.

    What You’ll Do:

    As part of the Social Media Care team, you’ll be handling live customer interactions on John Deere’s Social Media platforms, email, and website. You’ll take on questions about product availability, compatibility, technical issues, and loyalty programs, ensuring excellent customer experiences while documenting interactions effectively. Your expertise will also involve monitoring social channels and approving outbound content for accuracy and quality.

     

    Training provided! Get hands-on experience with trusted peers to ensure you’re fully equipped to shine in this role.

     

    Why Join Robert Half?

     

    At Robert Half, we believe in offering not just great job opportunities but life-changing career experiences. Here’s why working with us is your best choice:

     

    + Recognized Industry Leader: Robert Half is globally renowned for its exceptional staffing expertise, trusted by countless professionals to launch and elevate their careers.

    + Dedicated Support Team: By working as a contingent employee through Robert Half, you gain a career partner — we’ll be committed to providing ongoing guidance, professional development tools, and unmatched networking assistance.

    + Direct Path to John Deere: Though this position is contingent, contingent employees are eligible to apply for full-time roles directly at John Deere once opportunities arise — opening doors to an industry-leading company.

    + Streamlined Hiring Process: We make hiring seamless and stress-free, providing resources to make sure you feel prepared and confident every step of the way.

    Why This Role is Unique:

    + Weekend flexibility with rotating shifts allows for work-life balance.

    + Retention bonuses and pay increases as you progress in the role and team.

    + Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home, enhancing your personal productivity.

    + Skill-building opportunities: Engage with social media management and troubleshooting tasks to level up your technical and professional expertise.

    + Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched.

     

    Connect with our team today by calling (563) 359-7535!

    Requirements

    What We’re Looking For:

    Required skills:

    + 6+ months of customer service experience.

    + Proficiency in interpersonal and written communication.

    + High comfort level with using consumer software applications.

    + Demonstrated familiarity with platforms like Facebook, Instagram, Twitter/X, TikTok, YouTube, and beyond.

    + Ability to troubleshoot computer-related issues effectively.

    Desired skills:

    + Bachelor’s degree in Agriculture, Business, Communications, Marketing, IT, or a closely related field.

    + Prior experience using Social Media for business purposes.

    + Knowledge of agriculture, turf equipment (mowers), and utility vehicles.

    Schedule & Structure:

    + Training: Monday through Friday, 8 a.m. – 4:30 p.m. (2–3 weeks of classroom learning + mentoring).

    + After training, shifts will be within 7 a.m. – 6 p.m., rotating monthly, with one weekend shift (Saturday or Sunday).

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .