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Description

We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.

Key Responsibilities:

+ Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.

+ Diagnose and troubleshoot hardware, software, and network issues.

+ Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions.

+ Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.

+ Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.

+ Assist in user account management, including password resets and application access.

+ Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.

+ Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.

+ Identify recurring issues and suggest process improvements or solutions to prevent future problems.

Requirements

Qualifications:

+ Education: Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

+ Experience: 1-3 years of help desk or technical support experience in a corporate environment.

+ Technical Skills:

+ Solid knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common productivity tools.

+ Experience with ticketing systems such as ServiceNow, Zendesk, or similar platforms.

+ Basic understanding of networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

+ Familiarity with Active Directory, Office 365 administration, and remote support tools.

+ Soft Skills: Excellent problem-solving skills, strong verbal and written communication, customer-service-focused attitude, and ability to multitask in a fast-paced environment.

+ Ability to work independently and collaboratively with IT professionals and non-technical users.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .