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Job Title:

Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

**Job Title:** Business Analyst / Process Lead

**Location:** Atlanta, GA or Kansas City

**Job Overview:** The Business Analyst / Process Lead will be responsible to perform tasks related to analyzing and creating business processes, identifying optimization opportunities, and leading initiatives to implement improvements. This role requires a deep understanding of business operations, project management skills, and the ability to collaborate with various departments to drive change.

Experience:

+ Minimum of 3-5 years of experience in business analysis or process improvement.

Skills:

+ Strong analytical and problem-solving skills.

+ Excellent communication and interpersonal abilities.

+ Proficient in process mapping and workflow analysis tools.

+ Familiarity with project management software.

+ Experience with business process management (BPM) methodologies.

+ Certification in business analysis (e.g., CBAP, PMI-PBA).

Key Responsibilities:

+ Process Analysis:

+ Evaluate existing business processes to identify areas for improvement.

+ Conduct workflow analysis and create process maps.

+ Collect data and perform statistical analysis to support recommendations.

+ Project Management:

+ Lead process improvement projects from initiation to closure.

+ Develop project plans, timelines, and milestones.

+ Ensure project objectives are met within scope, time, and budget.

+ Stakeholder Collaboration:

+ Engage with stakeholders to understand their needs and expectations.

+ Facilitate workshops and meetings to gather requirements and feedback.

+ Coordinate cross-functional teams for effective project execution.

+ Documentation:

+ Prepare detailed business requirement documents (BRDs).

+ Develop and maintain process documentation, including standard operating procedures (SOPs).

+ Create reports and presentations to communicate findings and updates to stakeholders.

+ Change Management:

+ Implement changes and improvements to business processes.

+ Develop training materials and conduct training sessions for staff.

+ Monitor the adoption and effectiveness of new processes.

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The position will be posted until 05/28/2025

\#LI-Hybrid

\#Concentrix

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .