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We are looking for a highly qualified and results-oriented Director of Global Security Technology, Construction & Service Delivery to lead the functional teams responsible for the maintenance of security systems, service delivery, technology roadmap development, and security design guidelines for site construction and significant customer projects. In this leadership position, you will not only provide strategic direction and hands-on management but also focus on fostering a culture of team development and people management.

You will ensure seamless service delivery, integration of physical security technologies, and effective resolution of security-related challenges across CyrusOne’s data centers. This role involves leading cross-functional teams, managing large-scale security initiatives, and continuously optimizing technical support for physical security systems.

Furthermore, you will prioritize the professional growth of your team members, implementing training programs and mentorship opportunities to enhance their skills and capabilities. Collaborating with senior leadership, you will safeguard sensitive assets, coordinate with diverse stakeholders to implement security infrastructure projects, and oversee a team of physical security support desk engineers dedicated to resolving issues related to physical security technology.

Responsibilities:

Strategic Leadership:

+ **Roadmap Development:** Create a comprehensive global physical security technology roadmap tailored for data centers that aligns with organizational goals, including risk management, operational efficiency, and regulatory compliance.

+ **Long-Term Planning:** Collaborate with executive leadership to define and implement long-term security objectives specific to data centers, ensuring their integration into the overall business strategy.

+ **Stakeholder Engagement:** Engage with key stakeholders, including data center operations, IT, Design and Construction teams, to gather input on security needs, fostering a collaborative approach to security planning and execution.

Project Management:

+ **End-to-End Oversight:** Oversee the full lifecycle of physical security technology projects in data centers, from initial concept and design through implementation and operational handover, ensuring projects are completed on time, within budget and meet contractual requirements.

+ **Framework Creation:** Develop a structured framework for project management that includes standardized processes, methodologies, metrics tracking and best practices tailored for physical security projects in data centers. This framework will encompass phases such as initiation, planning, execution, monitoring, and closure.

+ **Tools and Systems Implementation:** Select and implement project management approach and systems to facilitate collaboration, streamline communication, and enhance tracking of project progress. Ensure these tools are utilized effectively across teams to promote transparency and accountability.

+ **Resource Coordination:** Coordinate resources effectively across multiple projects, ensuring adequate staffing, equipment, and technology are in place to support project requirements. Develop contingency plans to address resource constraints or project delays.

+ **Risk Assessment Protocols:** Establish risk assessment protocols specific to security projects, supply chain, vendor staff allocation, identifying potential risks early in the project lifecycle and implementing mitigation strategies to address them proactively.

+ **Performance Metrics:** Define and track key performance indicators (KPIs) to measure project success, including timelines, budget adherence, quality of deliverables, and stakeholder satisfaction. Use these metrics to inform future project planning and adjustments.

Technology Innovation:

+ **Emerging Technologies:** Continuously assess and implement cutting-edge physical security technologies, including automation, AI-driven video surveillance, biometric access controls, advanced intrusion detection systems, and integrated security management platforms specifically designed for data centers.

+ **Research and Development:** Stay informed on industry trends and advancements in data center security technologies, exploring new solutions that address emerging threats to physical security and improve overall security posture.

+ **Pilot Programs:** Initiate pilot programs to test new physical security technologies and methodologies in data centers, gathering data and feedback to inform broader implementation strategies.

Physical Security Administration and Support/Helpdesk Management:

+ **Support Desk Oversight:** Oversee the management of the physical security administration and support/helpdesk functions within data centers, ensuring timely and effective responses to security-related system failures.

+ **Corrective and Preventive Maintenance:** Oversee the implementation of corrective and preventive maintenance programs for all physical security systems, ensuring that issues are promptly addressed and that proactive measures are taken to prevent future occurrences. This includes regular inspections, testing, and servicing of security equipment.

+ **Corrective Maintenance Ticket Tracking:** Implement policy, methods of operations, and systems for tracking and documenting corrective maintenance tickets and corrective action, ensuring timely resolution, accurate reporting and analysis to inform improvements in security delivery.

+ **User Training and Support:** Provide training and support to data center personnel on security systems and protocols, ensuring all staff are knowledgeable and compliant with physical security measures.

+ **Resource Management:** Allocate resources effectively within the physical security service delivery team, ensuring coverage and expertise to address a range of security-related issues specific to data center operations.

Collaboration:

+ **Cross-Functional Partnerships:** Foster strong relationships with internal teams (including IT, InfoSec, Operations management, Design and Construction) to ensure a holistic approach to physical security that supports both operational and business objectives.

+ **External Partnerships:** Establish and maintain relationships with external stakeholders, including local law enforcement, emergency services, and security technology vendors, to enhance knowledge sharing and collaboration on physical security matters.

Performance Reporting:

+ **Data-Driven Insights:** Prepare and deliver detailed performance reports to senior leadership on physical security project status, compliance with regulatory requirements, risk assessments, and overall effectiveness of security initiatives within data centers.

+ **Continuous Improvement:** Utilize data analytics to identify trends, areas for improvement, and opportunities for enhancing physical security operations in data centers, presenting actionable recommendations to leadership.

+ **Dashboard Development:** Create and maintain dashboards that provide real-time insights into security operations, service delivery, project performance, and compliance metrics.

Vendor Management:

+ **Strategic Sourcing:** Identify and partner with leading physical security technology vendors and integrators specializing in data center solutions, support contract negotiation to secure favorable terms and ensure alignment with organizational needs.

+ **Performance Evaluation:** Regularly assess vendor performance against established KPIs specific to physical security, conducting audits and reviews to ensure compliance with service agreements.

+ **Market Analysis:** Conduct market analysis to identify potential new vendors and technologies that could enhance physical security operations in data centers and provide competitive advantages.

Team Development:

+ **Leadership and Mentorship:** Lead, mentor, and develop a high-performing team of physical security professionals with expertise in data center security, providing coaching and career development opportunities.

+ **Performance Management:** Implement a structured employee performance management system that includes regular evaluations, constructive feedback, and recognition of achievements to foster a high-performance culture.

+ **Goal Setting:** Facilitate goal-setting sessions with team members to establish clear, measurable objectives aligned with departmental and organizational priorities, ensuring employees understand their contributions to overall success.

+ **Training Programs:** Design and implement specialized training programs for the security team on data center physical security technologies, regulatory compliance, and best practices to enhance overall team competency.

+ **Succession Planning:** Develop succession plans for key positions within the security team to ensure operational continuity and leadership development in data center security.

Budget Oversight:

+ **Financial Management:** Develop and manage the budget for physical security initiatives, ensuring efficient allocation of resources and alignment with business objectives.

+ **Cost-Benefit Analysis:** Conduct regular financial analyses to assess the return on investment for physical security technology expenditures, making recommendations for cost optimization in data center operations.

+ **Forecasting:** Implement forecasting techniques to anticipate future physical security needs in data centers and align budgeting processes accordingly.

+ **Lifecycle Management Forecasting:** Develop forecasts for the lifecycle management of security systems, including planning for end-of-life (EOL) replacements, upgrades, and system retirements to ensure continuous protection and compliance with industry standards.

Qualifications:

+ 12+ years of experience in physical security management, with a focus on program delivery, technology integration, system administration and support management.

+ Proven experience leading a geographically dispersed team of technical professionals in a global environment.

+ Expert level understanding of physical security technologies (access control, video management, intrusion detection, etc.) and their integration into complex infrastructure environments (data centers, critical facilities).

+ Experience in managing large-scale infrastructure projects with a focus on security system installations and expansions.

+ Familiarity with relevant security standards and regulations (e.g., NIST, ISO/IEC 27001, SOC 2).

+ Strong leadership, project management, and team management skills.

+ Excellent problem-solving abilities and technical troubleshooting skills in physical security technologies.

+ Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and with external stakeholders.

+ Ability to work in a fast-paced, dynamic environment while managing multiple projects simultaneously.

+ Must be able to travel up to ~25%

Education / Certifications:

+ Bachelor’s degree in information technology, Security Management, Facilities Management, or a related field. A Master’s degree is a plus.

+ Certifications in physical security (e.g., CPP, PSP) or project management (e.g., PMP) are highly desirable.

+ Experience with global security programs, particularly in the data center or technology sector.

+ Familiarity with ITIL or similar service management frameworks for managing support operations.

Benefits:

+ _Option to work remotely on Fridays_

+ Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program

+ Competitive pay, performance bonus, 401(k) retirement plan with company match

+ Generous paid time off and holidays, parental leave

+ Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

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