• Documentation Integration Experience Consultant

    COOLSOFT (Madison, WI)


    Documentation Integration Experience Consultant

     

    (Jobs in Madison, WI)

     

    Requirement id 153547

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Written And Verbal Communication Skills, Documentation, Google GSuite, Integration Experience

     

    Open Date 23-May-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Written And Verbal Communication Skills, Documentation, Google GSuite, Integration Experience

     

    Start date : 07/07/2025

     

    End Date : 06/30/2026

     

    Submission deadline : 6/2/2025 4:00:00 PM

     

    Client Info : DPI

    Note:

    * Interview Process: Microsoft Teams, video on and audio

    * Duration: 6/30/26 with annual extensions possible

    * Remote or On-site? Local candidates or willing to relocate at the candidates expense. Can work in office or be mostly remote but must be WI resident. Occasional in-person events required.

    Description :

    The Wisconsin Department of Public Instruction is seeking a Technical Writer. This position will serve as a

     

    member of the Customer Services Team under the Division of Libraries and Technology. The Customer

     

    Services Team is responsible for assisting in a statewide data collection program called WISEdata. Data

    collected is also used to feed other vendor systems which streamlines data collections and reduces

    redundancy. WISEdata integrates with WISEid, our identity management system. In addition, WISEdata

    provides the data used by DPIs WISEdash business intelligence and reporting system used for public

    reporting and by Wisconsin districts and schools. The Customer Services Team also assists in collecting staff

     

    data through a statewide data collection application called WISEstaff. In addition, the team maintains School

     

    Directory data, hosts the annual WISEdata Conference, and handles DPI application security. The team

     

    provides communications, workshops, training materials, and data submission guidance to schools.

     

    The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing

    documentation, training materials, and general communications for the WISE applications and other Customer

    Service efforts. The position will communicate and disseminate complex and technical information more easily

     

    to customers. Under general supervision of the Customer Services Team manager, this person will work

    closely with others to accomplish project objectives, or function independently to accomplish daily work

    requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are

     

    established in consultation with the department program area leaders, project managers, and the Customer

     

    Services Team manager.

    Required Skills:

    ? Strong written and verbal communication skills

    ? Experience performing external communications

    ? Ability to work well independently

    ? Ability to process and document a fundamental understanding of end-to-end customer experience

    integration and dependencies

    ? Preparation and maintenance of documentation and training materials

    ? Experience writing about a technical, software system

    Required Technical Skills:

    ? Ability to grasp technical concepts and communicate with product owners and subject matter experts

    ? Must have proficiency with Google suite

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153547 while calling.