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Your Impact

The primary purpose of this role is to act as the first point of contact for an employee or manager calling the HR service center. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total Rewards processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center.

What You Will Do

+ Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe’s employees, regarding questions related to Total Rewards policies and procedures.

+ Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.

+ May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.

+ Assure information is complete, accurate, and approved by appropriate superior.

+ Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.

+ May assist with basic transactions as assigned according to proper procedure, policy, and direction.

+ Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements.

+ Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals.

+ Assist the HR supervisor with monitoring and evaluating HR transaction workflow and volume in order to meet production and performance goals.

Minimum Qualifications

+ High School or GED

Preferred Skills/Education

+ Other Customer Service and 2 years in Shared Service Center

+ Other HR Assistant and 2 years of experience

+ Other Microsoft Tools & Applications and 2 years of experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

_Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.