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Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Warranty Specialist collaborates with regional maintenance teams and vendor partners to identify warranty opportunities while ensuring timely and high-quality service for residents. Tracks the progress of work orders against a predetermined timeline and notifies management of any delays or issues for guidance. Collaborates with internal and external stakeholders to resolve any issues that arise during the work order process in a timely manner. Documents all necessary information to ensure compliance with manufacturer warranty requirements and communicates details that may require explanation or interpretation throughout the work order process.

Responsibilities:

+ Processes potential and flagged work orders to ensure timely completion and maximize all opportunities to capture repairs under the manufacturer warranty policy.

+ Assists with research, analysis, and reconciliation of warranty submissions against received credits. Prepares dispute responses for denied claims and documents ongoing concerns that may impact the ability to capture the full warranty amount.

+ Identifies and resolves transactional issues and discrepancies with internal and external customers. Expedites product delivery from the manufacturer to external vendors and internal technicians as needed to meet timeline requirements.

+ Manages ongoing vendor training to ensure adherence to company specifications and installation standards.

Requirements:

+ High school diploma or GED required.

+ Bachelor’s degree in finance, accounting, data management, and/or related field preferred. OR Minimum three (3) years of experience in Procurement, Purchasing, Acquisitions, and/or related field preferred.

+ Experience working in Construction, Property Management, and/or Maintenance industry preferred.

+ Intermediate knowledge of Outlook and Microsoft Office, including Excel pivot tables and VLOOKUP formulas.

+ Excellent verbal and written communication.

+ Solid customer, quality, and results orientation.

+ Ability to interact effectively at all levels.

+ Ability to work independently.

+ Ability to be an effective member of team projects.

+ Exceptional attention to detail.

+ Strong capacity to multitask and prioritize effectively.

+ Flexible and adaptable.

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/

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