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Description We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will be responsible for providing technical support across hardware, software, and peripherals, ensuring seamless operations for users. This is an excellent opportunity to contribute your expertise to a dynamic environment while enhancing the overall technology experience for the organization.

Responsibilities:

• Install, upgrade, repair, and maintain hardware, software, computer peripherals, and scientific research equipment.

• Diagnose and resolve technical issues while addressing user inquiries and providing effective solutions.

• Educate users on the proper operation and usage of systems and equipment.

• Offer procurement advice and develop technical specifications to guide departmental purchases.

• Conduct ongoing assessments of the local computing environment, recommending improvements to technology and processes.

• Assist in analyzing technical products and systems, and lead technology evaluation or implementation projects.

• Execute product testing for evaluation and deployment, ensuring solutions align with user requirements.

• Maintain accurate inventory records and update them as needed.

• Log and update tickets and assignments in accordance with established protocols. Requirements • Demonstrated ability to deliver excellent customer service and resolve issues effectively.

• Strong interpersonal skills to interact with diverse individuals, including IT staff, faculty, clinicians, administrators, and students.

• Proven ability to work collaboratively as part of a team while maintaining high-quality service standards.

• Familiarity with academic or research operations and the application of information systems in such environments.

• Proficiency in computer hardware, configuration management, Windows, and Active Directory.

• Ability to provide thorough follow-through on technical issues to ensure resolution.

• Knowledge of testing and deployment processes for technical products and systems. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .