• System Admin II - ITSM Administrator

    AAA Cooper Transportation (Dothan, AL)


    AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

    As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

    + Health, Dental and Vision Insurance

    + Health Savings Account contributions

    + 401k with company match

    + Company paid life insurance

    + Long Term Disability

    + Dependent Life Insurance

    + Accidental Death & Dismemberment Insurance

    + Wellness programs

    + Paid Holidays

    + Paid vacation

    + Weekly direct payroll deposits

    + Tuition Reimbursement Program

    + Employee Assistance Program

    Position Summary

    The ITSM Administrator is responsible for the configuration, administration, and support of the ServiceNow platform. This role involves managing the platform's health, implementing changes, and ensuring optimal performance to meet the organization's needs. The ITSM Administrator will collaborate with IT teams and business stakeholders to deliver effective solutions and improvements.

     

    Essential Duties and Responsibilities (include the following. Other duties may be assigned.):

     

    + Subject-matter expertise in the ServiceNow Platform

    + Administer and maintain the ServiceNow platform in a cloud-hosted environment, ensuring its stability, reliability, performance, and resiliency.

    + Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.

    + Drive CMDB maturity through Service Mapping, Asset Management, and Discovery best practices.

    + Configure and maintain ServiceNow ITSM modules (Incident, Change, Problem), Service Catalog, and Self-Service Portal.

    + Manage ServiceNow instance security, including user/group access, roles, and permissions.

    + Install and configure new ServiceNow store apps and plugins.

    + Troubleshoot and resolve technical issues, escalating where necessary to ensure timely resolutions.

    + Monitor and maintain the health of the ServiceNow platform through regular checks and proactive maintenance.

    + Develop and implement new modules, workflows, and custom applications within the ServiceNow platform.

    + Create and maintain service catalogs, forms, scripts, and automated workflows.

    + Collaborate with teams to design and implement integrations with other systems.

    + Serve as a backup to the ServiceNow Business Analyst by assisting with requirement gathering, functional documentation, and translating business needs into technical solutions when necessary.

    Pay Range: - , General Benefits:

    **Category:** Information Services