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Overview

When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated to being the heart of innovation to transform cardiovascular care.

At Cordis, we're teammates, not just employees. We embrace an empowered and one-team culture where teammates are inspired to unleash their full potential. With diverse teams on a global scale, we believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients.

If you love a challenge and are ready to have a direct, transformative and positive impact on the lives of millions, then Cordis is just the place for you. We are the people behind the people who keep saving lives.

Responsibilities

Position Summary:

We are seeking a highly skilled and self-motivated IT Client Support Analyst II to provide comprehensive technical support to over 200+ end users across multiple platforms. This role requires a strong background in IT support, exceptional customer service, and the ability to work independently in a dynamic environment. The successful candidate will also be responsible for maintaining SLA compliance, managing local IT inventory, and organizing IT workspaces.

Key Responsibilities:

+ Provide Level II support for desktops, laptops, mobile devices (iPads, iPhones), and peripheral equipment.

+ Troubleshoot and resolve issues related to Microsoft Office applications, Windows OS, Intune-managed devices, printers, and Teams/AV conference room equipment.

+ Respond to and resolve tickets using ServiceNow or a similar ticketing system, while ensuring compliance with SLA targets.

+ Perform computer imaging and deployment for new hires and hardware replacements.

+ Maintain and organize local IT storage, equipment, and workspaces to ensure efficiency and cleanliness.

+ Track and manage local IT inventory, including hardware and accessories.

+ Support AV and conference room technology setup and troubleshooting.

+ Assist with basic networking tasks such as port patching and troubleshooting network connectivity.

+ Maintain accurate documentation for user support, hardware inventory, and standard operating procedures.

+ Collaborate with other IT team members and escalate issues when necessary.

+ Be on-call and provide occasional weekend or overtime support during upgrades or critical incidents.

Qualifications

Required Qualifications

+ Minimum 3 years of experience in an IT support role.

+ Associate’s degree in Information Technology or related field, or equivalent certifications (e.g., CompTIA A+).

+ Strong working knowledge of:- Windows 10/11, Microsoft Office 365 - Intune and mobile device management - Imaging and deployment tools (e.g., SCCM) - ServiceNow or equivalent ticketing system - Conference room AV/Teams Rooms - Printers and peripheral devices

+ Basic networking knowledge (IP configuration, DNS, DHCP, VPN).

+ Excellent written and verbal communication skills.

+ Strong organizational skills and the ability to multitask independently.

+ A customer-first mindset and strong interpersonal skills.

+ Experience adhering to SLA metrics and performance standards.

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**Job Locations** _US-CA-Santa Clara_

**ID** _2025-9174_

**Category** _Information Technology_

**Position Type** _Regular Full-Time_

CORDIS is proud to be an equal opportunity employer, values diversity in all its forms is and committed to fostering an inclusive work environment. We are committed to advancing our culture of belonging, where all teammates feel seen, heard, and appreciated and encouraged to be their authentic selves. Our team is invested in attracting, retaining and growing top talent. Our Teammates are the core of our innovation and success. Cordis is an inclusive, engaging place to work and grow a career. CORDIS is committed to offering reasonable accommodations, upon request, to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact [email protected]