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Job Title: EHR Trainer – Altera TouchWorks

Position Summary:

We are seeking a skilled and engaging EHR Trainer with in-depth experience in Altera TouchWorks (formerly Allscripts TouchWorks) to lead and support EHR training initiatives, with a special emphasis on resident onboarding. This role is critical in ensuring new residents are quickly and effectively trained to use the EHR system within clinical workflows, promoting a seamless transition into patient care.

Key Responsibilities

+ Deliver focused, role-based training for incoming residents, tailored to their specialty and clinical responsibilities within Altera TouchWorks.

+ Develop and maintain training materials—including quick-start guides, job aids, and e-learning modules—specifically designed for but not limited to resident workflows.

+ Coordinate closely with GME (Graduate Medical Education) and residency program coordinators to align training schedules with orientation timelines.

+ Provide at-the-elbow support for residents during go-lives, rotations, and critical periods of system use.

+ Conduct regular refresher sessions and provide updates on EHR changes, enhancements, and best practices.

+ Train additional clinical and administrative staff on Altera TouchWorks as needed, including new hires and super users.

+ Customize training content for different roles (e.g., nurses, providers, front office) while ensuring alignment with organizational standards.

+ Gather feedback from residents and clinical staff to continuously refine and improve the onboarding experience.

+ Participate in system testing, upgrade validation, and support initiatives related to EHR optimization and workflow improvement.

+ Other duties as assigned.

Qualification

+ Required:

+ 2+ years of experience training or supporting Altera TouchWorks EHR

+ Proven experience onboarding medical residents or new clinical staff

+ Strong understanding of ambulatory and academic clinical workflows

+ Excellent communication, presentation, and facilitation skills

+ Proficiency in instructional design and adult learning principles

+ Preferred:

+ Experience working in an academic medical center or teaching hospital

+ Bachelor’s degree in Healthcare, Education, IT, or related field

+ Experience with LMS systems and e-learning tools

+ Clinical background or familiarity with GME program structures

Working Condition

+ On-site presence required during resident onboarding and go-live periods

+ Occasional travel to satellite clinics or training locations.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [email protected] . The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

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