• Command Center Analyst

    Insight Global (Clifton, NJ)


    Job Description

    The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.

    What you'll do

    * Provide customer service support for mission critical 24/7 Data Centers

    * Participate in the weekly 24/7 on-call schedule

    * Provide proactive and reactive assistance to all external customers

    * Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.

    * Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary

    * Prioritize work properly to consistently achieve departmental and company goals.

    * Responsible for Customer and Internal Updates

    * Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention

    * Thorough documentation of incident, Maintenance, and problem details in near real-time.

    * Ensure SLA's are met for as per customer agreement

    * Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    * 2+ years of experience working in a 24/7 Network Operation Center

    * 2+ years of experience providing customer care and technical support.

    * 2+ years of experience with routers, switches such as Cisco and Juniper

    * Experience with routing protocols such as BGP and OSPF.

    * Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services.

    * Excellent written and oral communication skills

    * Ability to multi-task and prioritize job requirements

    * Self-motivated and able to work on projects with limited supervision

    * Effective organizational skills and attention to detail.

    * Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.

    * Strong analytical and problem solving skills. CCNA preferred

    Data Center support experience null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].