• Help Desk Analyst

    Robert Half Technology (Olympia, WA)


    Description

    We are looking for a Help Desk tech to join a non-profit organization in Olympia, Washington. This Contract position offers an opportunity to provide critical IT support to onsite and remote users while ensuring smooth operations for conferences and daily workflows. The ideal candidate will have a strong technical background combined with a customer-focused approach to problem-solving.

    Responsibilities:

    • Prepare, reimage, and troubleshoot laptops ahead of upcoming conferences to ensure readiness.

    • Deliver hands-on support for onsite users, including device setup and resolution of workstation issues.

    • Set up and troubleshoot Surface devices, dual monitors, and cabling to maintain seamless user experiences.

    • Provide assistance with copier functions such as toner replacement and cartridge purchases.

    • Offer walk-up support to onsite users with a customer-first attitude, addressing issues promptly.

    • Support hybrid and remote work environments by resolving non-administrative IT tasks.

    • Assist with video meeting setups and troubleshooting using Logitech equipment.

    • Escalate tickets requiring administrative access through ManageEngine.

    • Maintain a friendly and approachable demeanor while delivering high-quality technical support.

    • Ensure reliability and punctuality to meet the organization's IT needs effectively.

     

    Requirements • Proficiency in Microsoft applications and Windows 10/11 operating systems.

     

    • Experience with Surface devices, dual monitors, and basic hardware troubleshooting.

    • Familiarity with copier functions, including toner replacement and cartridge purchasing.

    • Ability to support Logitech equipment for video conferencing setups.

    • Strong customer service skills with the ability to assist users in person without delay.

    • Experience in hybrid or remote work environments, focusing on non-administrative IT tasks.

    • Reliable, punctual, and capable of learning new systems quickly.

    • Excellent verbal communication skills to interact effectively with users and team members. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .