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Description

Robert Half is partnering with a company in the Saratoga Area. We are looking for a detail-oriented Customer Account Coordinator. In this role, you will serve as a critical link between customers and internal departments, ensuring smooth order management and exceptional customer service. The ideal candidate will have a proactive approach to problem-solving and a strong ability to manage multiple tasks efficiently.

Responsibilities:

• Collaborate with sales, production, and logistics teams to streamline order processing and enhance customer satisfaction.

• Support the sales team by managing and updating price lists, including annual and ongoing pricing adjustments.

• Oversee the sales order process, ensuring accuracy and addressing potential raw material or quality concerns proactively.

• Handle new customer onboarding by coordinating agreements and ensuring all required documentation is completed promptly.

• Gather customer feedback through surveys and interactions, sharing insights with internal teams to improve products and services.

• Organize and execute customer outreach activities, such as planning and distributing appreciation gifts.

• Coordinate shipping arrangements with customers and freight forwarders, securing cost-effective options and ensuring timely deliveries.

• Manage international shipping processes while adhering to regulatory requirements and trade laws.

• Develop and maintain internal forms, process instructions, and training materials to support operational efficiency.

• Perform administrative tasks, including maintaining filing systems, processing payments, and managing invoicing for consignment orders.

Requirements • Proficiency in CRM and ERP systems, with experience in tools such as Sage Accounting Software.

• Strong understanding of buying and budget processes.

• Demonstrated customer service skills with a focus on building positive relationships.

• Experience in managing invoices and credit card transactions.

• Knowledge of international shipping regulations and compliance requirements.

• Excellent organizational skills with the ability to handle multiple tasks simultaneously.

• Strong written and verbal communication skills.

• Ability to work collaboratively with cross-functional teams.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .