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GenAI Production Stabilization Product Owner

Join us as a GenAI Production Stabilization Product Owner to drive GenAI initiatives at the interface of technology, people and performance.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

Our product managers have a collaborative build mindset. They are organizational masterminds who excel in managing high performance, cross functional product teams. Working closely with the business, design, data modeling, and engineering teams, they drive lean and agile development and execution processes, ensuring the seamless delivery of high quality, value-centric digital products.

+ Production Defect Resolution:

+ Accountable point of contact for all product production issues, working with cross-functional team members within the production stabilization squad and outside, if required, to triage, prioritize and resolve product defects.

+ Identify root causes of all production defects, identify immediate corrective actions and develop (or advocate for) long-term solutions to prevent recurrence.

+ Coordinate with relevant stakeholders in Product and Technology teams to ensure timely resolution and communication during unplanned outages.

+ Product Quality Management:

+ Own and oversee the backlog specific to UW Assistance production stabilization including deployment of fixes for production defects, planned releases, hot fixes, dependent AIG system / infrastructure related defects.

+ Collaborate with other POs and stakeholders to identify requirements to enhance product quality vis-à-vis defects observed in production for the product/platform and translate them into actionable user stories or tasks.

+ Oversee and periodically enhance observability practices that facilitate proactive monitoring of the product pipeline, eco-system performance and user all user experience.

+ System Performance and Measurement:

+ Responsible for monitoring and delivering system performance as per defined Objectives and Key Results (OKRs) for Production Stabilization and Service Level Agreements (SLAs) related to system uptime, response times for defects and error rates.

+ Drive initiatives to improve system reliability, scalability, resilience and monitor and execute necessary AIG system infrastructure.

+ Work with engineering teams to monitor performance bottlenecks and implement solutions to remediate these and enhance technical debt.

+ Stakeholder Collaboration:

+ Engage with business stakeholders, users, technical teams and data engineers to have an ongoing understanding of pain points and prioritize stabilization efforts.

+ Communicate progress of defect resolution, potential risks and outcomes of analysis conducted by Production Stabilization team to key stakeholders to ensure transparency and to manage expectations.

+ Methodically adhere to the unplanned outage playbook defining operational and communication protocols in the event of an unplanned outage. Update protocols as required after aligning with key stakeholders.

What you’ll need to succeed

+ Experience as a Product Owner or a similar role in an Agile environment.

+ Lean and/or Six Sigma certified.

+ Experience in quality management, quality engineering, production systems or IT operations is preferred.

+ Strong communication and stakeholder management skills to bridge technical and business teams.

+ Analytical mindset to make data-driven decisions.

+ Ability to work in a fast paced, rapidly changing environment that is demanding and requires ability to perform under pressure.

Veterans are encouraged to apply.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG PC Global Services, Inc.