"Alerted.org

Expertise and Functions:

+ Interface between agency and key government partner organizations

+ Embed with various teams across the contract focusing on providing mission and enterprise IT solutions

+ Cultivate strong relationships with senior leadership

+ Conduct strategic planning, business case development, requirements gathering and development, technical solution implementation within a complex government environment

+ Build and maintain strong relationships with key stakeholders within assigned government partner organizations, including senior leadership

+ Leverage existing relationships to facilitate communication, collaboration and enhance customer experience

+ Collaborate with government customers to develop and understand their mission, strategy, and strategic objectives

+ Facilitate the development of common architectures to service the serve the strategic objectives of the government customer

+ Conduct thorough assessments of the current state of assigned government partner organizations

+ Utilize experience to interpret customer need and identify to provide solutions of immediate value and contribute to long-term goals, collaborating with the Architecture & Engineering (A&E) team for roadmap additions

+ Develop compelling business cases that clearly articulate the value proposition of solutions to government partner organizations

+ Quantify benefits and demonstrate a clear return on investment of proposed solutions

+ Collaborate with the architecture and engineering team and project managers to translate business processes into functional requirements, designs, and user stories

+ Coordinate with technical teams and the manager to develop business cases for future solutions, enabling organizations to include them in their Program Objective Memorandum (POM) process

+ Coordinate with technical teams to ensure seamless implementation of solutions using Agile and/or waterfall methodologies, as appropriate

+ Configure and maintain CRM features including workflows, automations, dashboards, and reports

+ Track progress, address challenges, and communicate updates to stakeholders

+ Work closely with the CRM Team Lead, fellow team members, Task Order (TO) Leads, technical teams, and the business operations manager to ensure a coordinated, cross-functional, and consistent approach to client engagement for effective life cycle management

+ Facilitate effective communication and information sharing across all stakeholders

+ Serve as the initial point of contact for customer requests, playing a key role in translating business needs into actionable system requirements

+ Conduct detailed requirements gathering sessions with key stakeholders to identify business needs and objectives

+ Validate requirements through follow-up meetings and documentation reviews to ensure alignment with end user expectations with a focus on life cycle management and end-to-end sustainment of capabilities and technologies

+ Ensure all client communications and data exchanges comply with security and privacy regulations

+ Enforce secure handling of customer data and maintain accurate consent and communication logs

+ Act as a liaison with compliance teams to report potential data incidents and ensure the customer-facing staff follow approved protocols for data access and secure communication

+ Conduct risk assessments and develop mitigation strategies

+ Analyze data and identify trends to improve business performance and mitigate risks

+ Other duties as assigned

Education/Training:

+ Associate's Degree in relevant technical/scientific discipline required

Experience:

+ 3+ years of direct experience in IT Customer Relations or experience in customer relationship management, business development, or a related field, with a strong focus on government or public sector clients

+ Demonstrated experience in requirements management and working with Agile methodologies

+ Proven ability to build and maintain strong relationships with senior-level stakeholders

+ Deep understanding of customer needs and a commitment to enhancing customer satisfaction

+ Understanding of strategic planning and business case development

+ Demonstrated experience with requirements development, technology implementation and project management

+ Excellent verbal and written communication abilities to effectively interact with clients and stakeholders

+ Ability to navigate complex organizational structures and processes

+ Familiarity with government budgeting and acquisition processes (e.g., POM)

+ Strong analytical and creative problem-solving skills

+ Demonstrated ability to translate customer needs into actionable outcomes

Preferred Experience:

+ Familiarity with any CRM software and tools, and the ability to leverage technology to improve customer relationships (e.g., Salesforce, Service Now Microsoft Dynamics 365, HubSpot, etc.)

+ Proficiency in developing and implementing quality metrics and scorecards

+ Familiarity with the Missile Defense Agency and its capabilities

Requirements

Security:

+ Must be a US citizen

+ Candidate must be in possession of a Secret Security Clearance

Physical Requirements:

+ Able to occasionally reach with hands and arms

+ Prolonged periods of computer screen use, while sitting or standing at a desk

+ Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)

+ Able to safely lift and carry up to 20 pounds at a time

Benefits

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k, IRA)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Short Term & Long Term Disability

+ Training & Development

+ Wellness Resources