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Print & Mail Service Representative

General Information

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City

Detroit

State/Province

Michigan

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Friday, May 30, 2025

Working time

Full-time

Ref#

20035887

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

37,680

Annual Base Salary Maximum

75,360

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

**Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Purpose:

Print/Mail Production Associate is responsible for leading and executing advanced print, mail, and document services at client sites. This role supports higher complexity work, including digital production, quality assurance, customer engagement, and system reporting, while serving as a key point of contact for clients and internal teams.

Primary Responsibilities:

+ Operate and troubleshoot high-volume and digital printing equipment and finishing tools (e.g., inserters, laminators, binders).

+ Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.

+ Serve as primary contact for customer requests, job intake, and status updates.

+ Perform advanced file handling (format conversion, data merging, scanning, archiving).

+ Maintain inventory and supply levels, conduct meter reads, and ensure billing accuracy.

+ Train and support junior team members or cover for other sites during absences.

+ Participate in workflow optimization and continuous improvement initiatives.

+ Ensure adherence to Service Level Agreements (SLAs), security policies, and safety standards.

Skills and Qualifications:

+ Strong technical proficiency with Microsoft Office, print production software, and scanning tools.

+ Ability to troubleshoot equipment and escalate issues when necessary.

+ Excellent organizational, communication, and multitasking skills.

+ Detail-oriented with the ability to meet tight deadlines and quality standards.

+ Capable of lifting up to 50 lbs, and standing/walking for extended periods.

+ Valid driver’s license and ability to travel between sites (where applicable).

Education and Experience:

+ High School Diploma or equivalent required; post-secondary technical training preferred.

+ 1–3 years of experience in a customer-facing, print/mail production or service delivery environment.

+ Experience with workflow improvement and digital systems is a plus.

What We Offer:

• Competitive compensation (hourly compensation and applicable overtime)

• Comprehensive benefits offerings (including medical, dental, vision, life insurance)

• Retirement Plan – 401k

• Paid holidays, personal choice days, and paid time off

• A culture that offers flexibility and a healthy work life balance

How We Set You Up for Success:

• Hands-on training of Xerox equipment and all aspects of the delivery driver / installation specialist role and responsibilities

• Job shadowing to thoroughly prepare you to make deliveries and perform installations independently

• Ongoing career development training

With Our Technology, Build Your Future at Xerox, Apply Now!

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.