• Lead PBX/ ER Registration | Avera Heart Hospital

    Avera (Sioux Falls, SD)


    Location:

    Sioux Falls, SD

    Worker Type:

    Regular

    Work Shift:

    Rotating days/evenings/nights/weekends (United States of America)

     

    Avera Heart Hospital, isn't just a place to work, it's a family. Our 650 employees are what make the difference in our care and why we are one of the only few hospitals out of 4,000 nationwide to achieve a double 5-star rating from the Centers for Medicare and Medicaid (CMS). Be apart of something great!

    Position Highlights

    Position Summary:

    The ER Registration/PBX Operator- Lead manages ER Registration, and PBX staff ensuring appropriate staffing is present for fast and accurate patient registration. Collaborates with the Patient Access Director and provides guidance and supervision to team members. Responsible for validating accuracy of team member performance, conducting quality audits, training team members, and evaluating and ensuring quality performance. Responsible to complete prior authorization/notification for any inpatient admissions from the ER. In addition to lead duties, this position is responsible for registering ER patients and direct admits, accumulating and entering all necessary patient demographics and insurance information in the computer system with timeliness and accuracy. The position also handles all switchboard functions such as receiving incoming calls, paging, transferring and providing general information. Exceptional customer service skills and confidentiality a must.

    Work Schedule:

    Monday -Friday 8am-5pm with flexibility to cover open shifts evenings/weekends.

    Education/Experience:

    High school graduate or equivalent required. PBX and/or Patient Registration experience in a health care setting preferred.

    Licensure/Certification:

    None Required.

     

    At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

     

    The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

    Additional Notices:

    For TTY, dial 711

     

    Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.