• Technical Support Specialist

    Insight Global (Atlanta, GA)


    Job Description

    Insight Global is assisting a client in identifying a Technical Service Technician for a customer-focused Service Tech Bar team. This role is 100% onsite and involves providing Tier 1 and Tier 2 technical support both in person and remotely. Youll be the go-to resource for resolving a wide range of IT issues, assisting with hardware and software troubleshooting, and supporting end users in a fast-paced, walk-up support environment.

    Key Responsibilities:

    Diagnose & troubleshoot all IT related issues for Desktops Laptops, Mobiles onsite and through remote access

     

    Hands on experience on installation, configuration, and troubleshooting Office 365 products, VPN, wireless, mobility

     

    Troubleshooting issues related to hardware, network connectivity, printers and software applications

     

    Working knowledge on active directory group policies, share drive, DNS, network permissions, handling new software standard exceptions request.

     

    Coordinating with service providers to solve other IT infrastructure issues

     

    Ensure compliance with all policies and procedures in all related areas

     

    Troubleshooting for known errors and workarounds

     

    Provide guidance based on documented IT policy and procedures

     

    Provide Tier 1 and Tier 2 support for hardware and software issues, including Dell, HP, MacBooks, and mobile devices.

    Handle 350400 monthly walk-up interactions at the Tech Bar, including:

    o Answering general IT questions

     

    o Troubleshooting hardware issues (e.g., hard drives)

     

    o Assisting with software installations

     

    Triage network issues and escalate as needed.

     

    Resolve common issues such as application installations, password resets, and access problems.

     

    Support onboarding of new employees by assisting with device setup and access provisioning.

     

    On Fridays after noon, focus on ticket resolution, hardware returns, and e-waste processing.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    2+ years of experience in help desk or desktop support roles.

     

    Strong technical troubleshooting skills, both remote and in-person.

     

    Proficiency with Windows, macOS, and mobile platforms.

     

    Experience using ServiceNow or similar ITSM tools.

     

    Excellent communication and customer service skills.

     

    Comfortable working 100% onsite in a dynamic, user-facing environment. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].