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Site Reliability Engineer

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

About the Role

Join us as we pursue our ground-breaking new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

The Cloud Organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk’s enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform.

The Fulfillment Operations & Engineering Team’s mission is to provide an excellent and seamless experience to Sales and the Customer when delivering Splunk purchases.

Who we are looking for

The Fulfillment Engineering team is looking for leaders to help pave the way for maintaining, contributing to, improving upon and documenting the next generation of our large scale Cloud offering. At your core you must have an insatiable appetite for technology, a deep passion for learning and a love for collaboration in an open and fun environment.

What you will do:

Individuals on the Fulfillment Engineering team will be cross collaborating with multiple teams to:

+ Implement configuration and infrastructural changes on customer cloud environments.

+ Develop and update documentation around configuration and infrastructural changes.

+ Test new paid features in our Splunk Cloud offering.

+ Work with Professional Services to resolve complicated cloud migration issues.

+ Develop/update automation tools.

You should apply if:

+ You have operational experience at scale. You have had hands-on roles that deal with operating systems (particularly Linux) and networking. You have worked with cloud technologies (particularly AWS). Your previous job titles might be something close to systems admin, network engineer or devops engineer.

+ You're passionate about your work. You should enjoy actively being responsible for your work and be excited about your projects.

+ You have experience in incident related participation/management.

+ You love large complex systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You are interested in how to bring something from a small one off task to how to implement it across several thousand machines at once.

Requirements:

+ Must acquire the Splunk Cloud Architect Certification within the first 2 years of employment.

+ 2 - 3 years Linux experience.

+ Strong Amazon Web Services experience.

+ Basic to intermediate experience programming in one of the following languages (Python or GO).

+ Must be able to work nights and weekends.

+ Must be able to work on-call.

+ Eligible to support a FedRAMP High environment (US Citizens only).

Preferred skills:

+ Splunk administration.

+ AWS Cloud Practitioner Certification.

+ Experience with Puppet, Jenkins & GitLab.

+ Experience with Google Cloud Platform or Microsoft Azure is a plus

What we provide

+ Opportunities to develop and grow as an engineer. We are always expanding into new areas, working with open-source projects and contributing back, and exploring new technologies.

+ A team of incredibly capable and dedicated peers, all the way from engineering to product management and customer support.

+ Breadth and depth. You are interested to work in an area that dynamically scales to meet the need of Splunk’s cloud offering. You want to go deep into optimizing how we automate every manual process and tedious task we encounter.i

+ Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe that mentors help both sides of the equation.

+ A stable, collaborative, and supportive work environment. Honesty and collaboration are values we see as a core part of our team identity. We understand the value in open communication—working together to get things done, and to adapt to the changing needs of team and individuals. This is reflected in both our internal communications and also in how we interact with our customers.

+ Balance. We don't expect people to work 12-hour days. We want you to be successful outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a positive environment.

+ Fun. Work doesn't have to always be about working. We organize frequent team lunches and other optional team building events to help you get to know other members of the team in a more relaxed environment.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Base Pay Range: $119,100.00 - 168,700.00 per year

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.