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Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This position involves providing exceptional support to clients by making outbound calls and assisting individuals with relevant experience in scheduling and program-related inquiries. Based in the healthcare industry, this role offers the opportunity to make a meaningful impact while working remotely, with occasional on-site equipment needs in Boca Raton, Florida.

Responsibilities:

• Conduct a high volume of outbound calls daily to engage with clients and provide program-related information.

• Assist eligible individuals in scheduling appointments and answering questions about available services.

• Follow provided scripts to ensure clear and consistent communication during client interactions.

• Leave detailed voicemail messages for clients who cannot be reached and document all call outcomes thoroughly.

• Maintain accurate records of all client communications and update internal systems as needed.

• Troubleshoot and resolve basic technical issues with equipment, escalating unresolved problems to the appropriate team.

• Coordinate with the Boca Raton office for equipment pick-up, drop-off, or troubleshooting when necessary.

• Ensure compliance with all organizational policies and procedures during client interactions.

• Work collaboratively with team members to meet daily and long-term performance goals.

• Provide feedback on process improvements to enhance efficiency and client satisfaction. Requirements • Proven experience in customer service or a call center environment, handling both inbound and outbound calls.

• Strong communication skills, including the ability to follow scripts and adapt to client needs.

• Proficiency in Microsoft Office applications, particularly Word and Excel.

• Familiarity with data entry and maintaining accurate records in CRM or similar systems.

• Ability to work remotely with a reliable internet connection meeting minimum speed requirements of 100 Mbps download and 10 Mbps upload.

• Comfortable using Microsoft Remote Desktop or similar remote access tools.

• A distraction-free home workspace suitable for video conferencing and clear communication.

• Excellent organizational skills and attention to detail to manage high call volumes effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .