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Systems Field Technology Tech

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Systems Field Technology Tech

Salary

$85,508.80 - $95,014.40 Annually

Location

St. Paul MN 55114, MN

Job Type

Full-Time

Job Number

2024-00563

Division

Metro Transit

Department

Transit Info /Schedule Dist

Opening Date

05/30/2025

Closing Date

6/13/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

Responsible for the performance and maintenance of field-based real-time customer information technologies (real-time signs and push-button annunciators). This position will: develop, refine, and follow standard operating procedures (SOPs) for issue resolution and preventive maintenance; coordinate with vendors, suppliers and other Metro Transit and Metropolitan Council work units (e.g., Facilities Maintenance, Information Services, Bus Transportation); troubleshoot and resolve performance issues; identify and implement issue resolution process improvements; and perform preventive maintenance to ensure optimal system and device performance, uptime, accuracy, and reliability

What you would do in this job

1. Resolve performance issues with field-based real-time customer information technologies:

+ Work in the field (at transit stops and stations) to diagnose, troubleshoot and resolve real-time customer information technology performance issues

+ Coordinate with IS Desktop, IS Network, Facilities Maintenance, and other internal and external parties to resolve issues

+ Prioritize issues for resolution based on Service Level Agreements

+ Document work performed and verify that issues are resolved

+ Maintain accurate documentation about field technology issue status and expected resolution timeline.

2. Perform preventive maintenance on field-based real-time customer information technologies:

+ Visit all real-time customer information field technologies to perform regular preventive maintenance

+ Document preventive maintenance work performed

+ Plan lifecycle replacements for technologies

3. Assists supervisor with developing and refining Standard Operating Procedures (SOPs), reporting needs, Service Level Agreements, and other maintenance program documentation and supporting materials:

+ Develop and maintain issue resolution SOPs

+ Develop Preventive Maintenance plan, including tasks, frequency, and other SOPs

+ Update and maintain SLAs and SOPs based on operational considerations, new technologies, and other lessons learned.

4. Assist supervisor in identifying and implementing process and/or technology improvements:

+ Support development of issue reporting and resolution tracking database and tools by identifying and communicating needs of field-based staff, participating in prototyping/testing, and identifying enhancements to improve work processes and reporting

+ Advise on technology procurement and system design based on lessons learned and maintenance considerations for future capital projects and/or lifecycle replacements

+ Identify additional strategies to ensure optimal performance of field-based real-time customer information

+ Participate in relevant trainings to maintain technical expertise

5. Perform device & system testing for new installations & retrofits, including acceptance testing and documentation of new real-time signs, NexTrip bus stop push-button annunciators, and related devices and systems, system and device replacements, updates, and upgrades/ enhancements.

+ Perform and coordinate testing with all related internal and external stakeholders to insure all associated testing is completed and requirements met.

+ Insure that all device, operational, and system testing is tracked and documentation provided

+ Insure that all associated operational and technical training is tracked, completed, and documentation provided

6. Assists in planning and implementation of life cycle replacement of real-time signs and NexTrip bus stop push-button annunciators.

+ Documents end of life equipment

+ Documents excessive equipment failures

+ Report findings to management team and advises on design, equipment or other improvements

What education and experience are required for this job (minimum qualifications)

Education and Experience Requirements:

+ Associate degree in Electronic Technology or related field

+ At least 2 years of experience in monitoring, maintaining, and repairing digital electronics devises, electronic circuitry and components that are similar NextTrip system technologies.

Equivalency: HS diploma/GED and at least 4 years of experience in digital electronics, electronic circuitry and components similar NextTrip system technologies.

License: Minnesota Power Limited Technician licensure (Low Voltage Technician Certificate) and valid driver's license and good driving record

Desired Qualifications:

+ Proven attention to detail

+ Effective communication and a strong track record of accurate record-keeping/documentation

+ Experience identifying and implementing a process or technology improvement

+ Network communication hardware and software

Knowledge, Skills and Abilities:

Knowledge of:

+ Safe maintenance and support of low-voltage technologies

+ Network communication systems

Demonstrative skills in:

+ Dynamic Message Sign (Real Time Sign) issue diagnosis & repair.

+ Personal computer operation and repair

+ MS Office suite applications

+ Read and interpret technical drawings and specifications

+ Use of electronic test equipment

Ability to:

+ Diagnose Sign performance issues.

+ Effective manage multiple competing issues, making sound decisions under pressure and time constraints to prioriize response in order to achieve the proper solution.

+ Ability to establish and maintain effective work relationships with those contacted in the course of work, including internal personnel, external organization representatives and customers.

+ Ability document and report findings.

Additional information

Union/Grade: ATU Wage Class 78

FLSA Status:Non-Exempt

Safety Sensitive:Yes. Subject to random DOT drug tests.

Work Environment:

This position may require working in wet or hot, humid non-weather conditions and in high precarious places. This position may also require working in outdoor weather conditions, extreme cold; risk of electrical shock and work within confined spaces.

Physical Conditions:

This position may require sitting, climbing or balancing; lifting up to (50) pounds two-thirds or more of the time; and lifting up to one hundred (100) pounds with assistance. Vision requirements for the position are: close, distance, color, peripheral, depth perception and ability to adjust focus.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

.

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely. The experience you indicate in your responses should also be consistent with the Work History section of this application. Resumes will not be accepted for this recruitment. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Do you have a valid driver's license and good driving record?

+ Yes

+ No

05

Do you have a Minnesota Power Limited Technician licensure?

+ yes

+ no

06

Please select the option below that reflects your education and experience level.

+ A high school diploma AND four (4) years of experience in electrical systems technology or related field

+ An associate degree or higher in Electronic Technology and two (2) years of experience in electrical systems technology or related field.

+ None of the above

07

This position may require working on first or second shift as well as weekends and holidays. Are you able to work first or second shifts as well as weekends and holidays?

+ yes

+ No

08

Do you have experience with troubleshooting low-voltage and/or communications equipment?

+ Yes

+ No

09

If you answered "yes" to the previous question, please describe in detail your experience with troubleshooting low voltage and/or communications equipment.

10

Please describe your experience with PC's and network systems support

11

Describe a time when you had to work as a member of a team with others who had a cultural background different than yours. What was the situation, how did you work together, and what was the outcome?

12

For candidates newly hired into the ATU contract, starting wage is set by the ATU contract and is not negotiable. For the first 12 months of your employment, you will receive $41.11 hourly. Is this acceptable to you?

+ Yes

+ No

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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