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Description

The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

As the Program Manager of the GREF Onboard team, you will manage the global contingent worker compliance program supporting technical on and off-boarding, data management and training reporting for GREF, overseeing the end-to-end life cycle with focus on mitigation risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with GREF strategies, the successful candidate will deliver a standardized program across all regions, ensuring highest standards of data integrity and compliance through audits, manage stakeholder engagement and provide team leadership. You will act as a Subject Matter Expert (SME), relentlessly surfacing discrepancies, identifying opportunities and driving bar raising process improvements.

The ideal candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable, while at the same time consultative– providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high levels of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment.

Key job responsibilities

• Design optimized end-to-end operating model (resources and technology).

• Lead program execution decision making, drive solutioning and risk mitigation within the team.

• Transform strategic vision into annual roadmaps, program deliverables, determining what scales globally versus regionally.

• Research, assess and recommend technologies that seamlessly integrate with GREF/Amazon data sources, optimizing performance and enabling friction-free workflows across People programs.

• Design and deliver performance metrics, measures of success and insightful reporting that align globally to GREF goals.

• Deliver People Compliance Strategy based on annual roadmap, ensuring robust organization in the execution of initiatives.

• Prioritize implementation of improvements that enhance the customer and contingent worker experience.

• Deliver effective and proactive stakeholder engagement, reporting and communication, routinely bringing visibility to program performance and developments, using customer insights to drive change.

• Ensure programs adhere to established protocols, processes, and systems.

• Establish mechanisms that ensure a consistent high level of accuracy in data management and reporting, driving continuous improvement in automation to improve efficiency and data integrity

• Identify improvements and initiatives that optimize program execution, systems and documentation.

• Partner with the Contingent Worker Compliance teams to ensure full compliance of the program.

• Partner with GREF Communication to identify effective communication channels and build a clear and robust communication plan for the program.

• Provide routine analysis and reporting activities for the Compliance program.

Basic Qualifications

- Bachelor’s degree or equivalent in professional experience.

- 5+ years experience in global program management.

Preferred Qualifications

- Ability to lead globally and manage regional policies, requirements, and nuances.

- Experience working with multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization.

- Organizational skills and capacity to prioritize in a complex, fast paced environment.

- Hands on approach, show attention to details and ownership.

- Ability to lead and influence others, proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,300/year in our lowest geographic market up to $192,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.