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Senior Manager, Field Solutions Engineering

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full-stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but our caring employees make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Help organizations be their best while you reach new heights with a team that has your back.

Position Overview

We are seeking an experienced and dynamic Senior Manager of Field Solutions Engineering to lead a team of highly skilled technical professionals. This role blends the responsibilities of an Engineering Manager and a Product Manager, requiring both technical expertise and a deep understanding of business strategy. The ideal candidate will inspire and guide teams to deliver innovative, high-quality solutions while maintaining a strong focus on customer outcomes and business objectives.

The Senior Manager of Field Solutions Engineering will work closely with stakeholders across engineering, product, and customer-facing teams to drive the successful development and deployment of field solutions. This role demands a balance of strategic vision and hands-on technical leadership to ensure the delivery of impactful results.

Key Responsibilities

Leadership & Team Management

+ Lead and mentor highly technical development teams, fostering a culture of innovation, collaboration, and accountability.

+ Inspire and motivate technical professionals, enabling them to excel in both individual and team performance.

+ Balance rapid development timelines with the delivery of high-quality, scalable solutions.

Strategy & Vision

+ Develop a clear vision for field solutions engineering that aligns with organizational goals and technical seller needs.

+ See the big picture while defining actionable steps to achieve long-term objectives.

+ Translate complex technical requirements into business outcomes, ensuring alignment with broader company strategy.

Customer & Stakeholder Focus

+ Build and maintain strong relationships with internal and external stakeholders.

+ Collaborate with cross-functional teams to ensure customer requirements are understood and met.

+ Act as a bridge between technical teams and business leaders, effectively communicating ideas in the language of both audiences.

Execution & Results

+ Drive results through effective planning, prioritization, and problem-solving.

+ Ensure the team remains outcome-focused and delivers measurable business value.

+ Implement processes and best practices to optimize development workflows and ensure consistent delivery of high-quality solutions.

Key Qualifications

+ Proven ability to lead and inspire deeply technical development teams.

+ Strong problem-solving skills with a focus on achieving outcomes and delivering results.

+ Demonstrated customer-focused mindset and ability to balance technical and business priorities.

+ Exceptional ability to communicate effectively with both technical experts and business stakeholders.

+ Strong ability to build and nurture relationships with key stakeholders internally and externally.

+ Track record of achieving a balance between rapid development and high-quality deliverables.

+ Experience in both engineering management and product management roles is a plus.

Requirements

Recommended **requirements** for a Field Solutions Engineering, Senior Manager role:

Educational Background:

+ **Bachelor’s degree** in Computer Science, Software Engineering, or a related field.

+ Strong foundation in data structures, algorithms, and software design principles.

Technical Expertise:

+ Proven experience with one or more programming languages such as **Python, Java, C++, or JavaScript** .

+ Familiarity with **cloud platforms** like AWS, Azure, or Google Cloud.

+ Hands-on experience with **Splunk** products.

+ Strong understanding of **software architecture** and **system design** .

+ Hands-on experience with **API development** , **App development** or **full-stack application development** .

Professional Experience:

+ 5+ years of experience in a **software engineering, product management** or **technical consulting** role.

+ 2+ years in a **leadership** or **managerial** position overseeing engineering or product teams.

+ Proven track record of successfully delivering technical solutions in **client-facing roles** .

+ Experience managing projects with **agile methodologies** and tools like Jira or Trello.

Leadership and Interpersonal Skills:

+ Exceptional **team management** and leadership abilities, with experience in talent development.

+ Strong **client-facing skills** , with the ability to communicate technical concepts to non-technical stakeholders.

+ Skilled in managing relationships and driving collaboration across teams and organizations.

Additional Requirements:

+ **Ability to travel** up to 30%.

Who You Are

You are a leader who thrives at the intersection of technology and business. You are passionate about innovation and driven to deliver meaningful results that make a tangible impact. You have the technical depth to engage with developers and engineers while also possessing the business acumen to influence strategic decision-making. Above all, you are customer-focused, outcome-oriented, and deeply committed to building and leading high-performing teams.

Join Us

If you are ready to take on this exciting challenge and lead a team to build game-changing solutions, we want to hear from you!

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.