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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role:

As an OnDemand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:

+ Splunk Core/Cloud

+ Enterprise Security/UBA

+ SOAR/Phantom

+ ITOps, DevOps

Daily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion. Key elements include:

+ Customer alignment on requirements with each request

+ Deliver outstanding outcomes, based on customer requirements

+ Documentation of activities and outcomes for each request

+ Outstanding customer satisfaction survey scoring

Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the OnDemand service. Key activities include:

+ Satisfactory completion of existing cases

+ Recommendation for continuation cases to continue deeper level work on related topics

+ Advise on new/next cases required to drive continued optimization and adoption

Outstanding execution of practice key performance indicators and contributions such as:

+ Process creation and process improvements

+ Collateral creation or improvements

+ Tools development and implementation

+ All-in on Adoption

+ Drive high CSAT score

+ Identify and capture customer success stories

+ Drive product upsell and expansion

+ Team growth

+ Mentor / mentee program

Requirements:

Technical Skills

+ Solid experience in technical consulting or big-data analytics

+ Demonstrable understanding of common enterprise applications

+ Statistical and analytical modeling is a plus

+ Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools

Splunk Core focus:

+ Several years of administering and using Splunk

+ Splunk implementation experience

+ Splunk Cloud experience

+ Cloud Fundamentals Consultant Accreditation

+ Splunk architecture experience

+ Experience with Cloud Migration Projects

+ Strong SPL skills and experience a must

Soft Skills:

+ Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the OnDemand Service

+ Outstanding written and oral communication skills a must

+ Listen objectively to others' opinions and ideas applying active listening skills

+ Strong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction

+ Highly developed skills for problem solving, and problem resolution

+ Ability to balance multiple customers and competing priorities

Location and Travel

+ This is a remote position

+ Travel will be limited to internal Splunk business

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range - $125,700 - $170,000

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.