• Customer Service Representative, Urgent Care…

    UNC Health Care (Hendersonville, NC)


    Description

    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

    Summary:

    The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

    Responsibilities:

    • Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.

     

    Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

     

    • Greets and provides assistance to all visitors and patients, promoting a

     

    positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

     

    • Patiently and clearly guides patient through registration process, explaining policies and processes as needed.

    • Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters

     

    information in the practice management system. Updates patient forms and records as needed.

     

    • Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt

     

    amounts.

     

    • Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

    PARDEE

    Other information:

    Required

    • High school diploma or equivalent required

    Preferred

    • Minimum of 1 year prior experience in a medical office or health care setting .

    • Medical Terminology training or work experience.

     

    03.5345.0045

    Job Details

    Legal Employer: Pardee - UCC

     

    Entity: Pardee UNC Health Care

     

    Organization Unit: Four Seasons UCC

     

    Work Type: Full Time

     

    Standard Hours Per Week: 36.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Rotating

     

    Location of Job: ERIDGEXING

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.