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  • Triage Officer

    City of New York (New York, NY)



    Apply Now

    Job Description

    The NYC Department of Buildings is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilitate compliant development with integrity, efficiency and professionalism. We are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent.

    Primary responsibilities include, but are not limited to:

    - Responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties

     

    - Monitors relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.

     

    - Identifies, analyzes, and interprets trends or patterns within available data sets.

     

    - Administratively resolves duplicative and multiple complaints.

     

    - Investigates, and when possible, administratively resolves unsubstantiated complaints utilizing department records.

     

    - Filters and "cleans" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.

     

    - Refers complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB Units, when necessary.

     

    - Works with Enforcement unit managers to prioritize operational needs when required.

     

    - Cross-references data from primary or secondary data sources, to improve resolution efficiency.

     

    - Possesses knowledge of how DOB NOW operates, and assists personnel with any issue

     

    - Oversees service levels and notifies unit management of any discrepancy

     

    - Monitors multiple complaints and notifies supervisors

     

    - Performs research and reviews construction-related construction documents, as required.

     

    - May be called upon to perform additional responsibilities based on operational needs.

    REMOTE WORK:

    This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

    To Apply:

    Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

     

    NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

    INSPECTOR (CONSTRUCTION) - 31622

    Qualifications

    1. Two years of full-time satisfactory experience working in the construction trades as a carpenter, mason, ironworker, plasterer, architect, engineer, building construction superintendent, or inspector of building construction, or in related work. Working as a roofer, painter, sheet-metal worker, metal lather, sheetrock taper, glazier, or insulation installer is not acceptable experience; or

    2. A license as a professional engineer or registered architect issued pursuant to the New York State Education law or a license as a Site Safety Manager issued

    by the NYC Department of Buildings; or

    3. Sixty credits towards a degree in civil engineering, engineering technology, architecture, architectural technology, construction management, or a closely related field from an accredited college or university; or

    4. One year of experience as described in “1” above and one year of formal training or education in an acceptable construction program given in a college, technical school or trade school; or

    5. Completion of an apprentice program, a minimum of two years in length, in a construction trade or building inspection; or

    6. Education and/or experience which is equivalent to “1,” “3,” “4,” or “5” above

    7. To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers, registered architects, or Site Safety Managers, must have, after meeting the minimum requirements, either (a) at least three additional years of experience as described in “1” above or (b) a baccalaureate degree in civil engineering, engineering technology, architecture, architectural technology, construction management, or a closely related field from an accredited college or university and at least one year of experience as described in “1” above.

    8. To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one additional year of experience as described in “1” above.

    9. To be eligible for placement to Assignment Level IV, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level III above, at least one year of experience as described in “1” above in a supervisory capacity.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 70,898.00

     

    Salary Max: $ 81,533.00

     


    Apply Now



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